City Cruise terminal - Berth 101
By car, head towards the Western Docks. Follow the A33, West Quay Road. Look for signage for Dock Gate 10; City terminal is just through there.By train, the closest station is Southampton Central. Regular local and national services run here, with links to Southampton Airport Parkway (a 5 minute walk from the airport) running frequently. It’s just under 1 mile to walk from the station to the terminal, however it takes around 15-25 minutes. We suggest catching a taxi. There are dedicated ranks either side of the station, with journeys costing around about £5 - £7. Luggage shouldn’t cost any extra.Private hire taxis can be booked by calling WestQuay Cars on 023 8099 9999
For those arriving in Southampton, there is an arrivals lounge with comfortable seating. Open to the public, this offers the opportunity for friends and family coming to meet you to wait inside in relative comfort.
Facilities in the arrivals include standard and disabled access toilets, vending machines offering a limited range of drinks and snacks, as well as a magazine stand offering a range of complimentary magazines. Copies of Map & Guide to Southampton can also be found here – great for seeing what’s in walking distance as well as what’s on offer in the city.
Taxi ranks and coach bays can be found just outside the terminal as you exit. Pre-booking with a local firm can save waiting in long queues; we suggest using WestQuay Cars, as they have a large number of drivers with a variety of vehicle types depending on your needs. Enterprise Rent A Car operates a kiosk most days from the arrival lounge if you are looking to book a car last-minute.
Departures - A Quick Guide
Dropping off your Luggage
A dedicated drop-off area for luggage is available outside the terminal. Just swing by to drop your luggage off with porters before continuing on to park.
Where to Park
A short stay Pay & Display car park can be found opposite the main building, with disabled bays right next to the drop-off point. Passengers requiring use of disabled bays must notify ABP in advance, as demand for these can be high in peak season.
Just before you Check-In
As soon as your luggage is safely with porters (remembering to keep any hand luggage with you), head into the terminal. You will need to go through security before check-in, so make sure you’ve got your tickets and passport ready.
Upon clearing security, you will be able to check-in at one of 50 service desks. The number of desks available varies between cruise operators and ship sizes. Just remember to stick to the time your travel agent or cruise operator suggests, as it can get quite busy.
A range of facilities are available for your use while waiting to board.
- Plenty of comfortable seating
- A fully licensed bar serving hot and cold food and drink.
- A selection of complimentary magazines on a dedicated stand, with ranges changing through the year
- Adequate standard and disabled access toilets
Grabbing a bite to eat
Café Ceanos offer a range of refreshments in the departure lounge, with a good selection of food and drink available. Fresh tea and coffee are available for the early starts, and why not grab a hot bacon bap for just £3. Smaller snacks start at 95p, sandwiches £2.95 and beef burgers costing £3.25 are also available.For those wishing to start their holidays early alcoholic beverages are also available. With single spirits and beers ranging from £2.50 - £3.75, and champagne costing between £18.50 - £30 for a half or full bottle.
Useful to Know
There are a few things that you may need that unfortunately aren’t available at the terminal. These include
We suggest heading over to Harbour Parade or Harbour Park. An ATM can be found just outside Tesco Home Plus, as well as ATM’s, public phones and Wi-Fi available from West Quay Shopping Centre.
If you do accidentally misplace your wallet or luggage it is best to contact your Cruise line Operator. Below are the numbers you may need:
Cunard, P&O and Princess
- Main number: 02380 656400
- Lost Property: 02380 656426
- 0207 092286
Royal Caribbean International
- 0207 6368426
Norwegian Cruise Line
- Lost Baggage: 07901 978175
- Main 0207 3706293
City Cruise terminal address
- Berth 101 Dock
- Gate 8 or 10
- Western Docks
- SO15 1AJ