Customer Care

As one of the leading UK cruise specialist we aim to provide the highest possible level of customer service & care,we understand the importance of getting it right first time.All of our cruise consultants are trained to give accurate advice on cruises whenever a customer contacts us.

We continually strive to improve the service we give and welcome all customer feedback,if you need to contact us regarding your comments or feedback please email feedback@oceanworldtravel.com alternatively you can complete our customer Feedback Form (please note this form should not be used for complaints or cancellations we must recieve this in writing.)

"What our customers say"....

"Always excellent help & support by phone,very helpful website and can't beat your prices!" - Mrs W - Princess Cruises - 7th June 08"

"Thank you for the lovely card sent to us for our big day and now today we recieved some beautiful carnations from you. We are having a party to celebrate our 25 happy years together and i will show off the flowers very proudly, Thank you for your valued attention" - Shirley & John H - Fred Olsen - 25th June 08"

"Sophie was very helpful, polite & pleasent to chat to. Sophie did an excellent job" - Mr & Mrs L - P & O - 30th June 08"

"We have always been pleased by the friendly and helpful service we have recieved, we have recommened you to dozens of fellow passengers as well as aquaintances" - Mr & Mrs F - Fred Olsen - 9th July 08"

"Ocean World Travel always excels in customer satisfacation" - Mr & Mrs J - Cunard Line - 20th July 08"

"I wish to thank the staff at Ocean World Travel for all their help. Nothing was too much trouble to them, very friendly & thank you for the upgrade!" - Mrs L - Fred Olsen - 25th July 08"

"We always recieve first class service from your staff, Thank you once again we had a lovely short cruise" - Mrs H - Cunard Line - 28th July 08"

"Dear Stephanie,I would like to thank you personally for your hard work & making our cruise possible by changing the dates for the cruise won on Wave 105 competition" - Fiona & Dave - NCL Jade Competion - 30th July 08"

"Just a few lines to say what a fantastic cruise we have just experienced with Fred Olsen Lines on Black Watch. It was our third cruise with them and they seem to get better each time. The cabin 'ocean World Travel' secured for us was absolutely brilliant.With our work commitments we have, it is pleasing to know that you are only a phone call away to sort out all our requirements for a successful holiday. Booking, Insurance & Car parking all done with the minimum amount of fuss....." - Mr I & Mrs R W - Fred Olsen - 30th July 08"

"My husband and I have cruised for over 21 years and have used Ocean World Travel a few times. Today I wanted to book a cruise with P&O & was considering whether to book it direct with P&O or a travel company (nb I receive mail from many travel companies). First of all P&O and a few other websites I tried did not show availability or the information your webiste shows. One or two travel agents I'd recently used now seem too big & are too busy to answer - they say 'please leave your details & we'll call you back'. This type of service I will not use. I recalled using Ocean Travel in the past & being satisfied & you still send me mailings. I decide to look at your website and was very pleasantly surprised. I was able to look at the availability of several P&O cruises and found exactly what I was looking for. This saved me time when I phoned OWT.I would like to highly commend you for having such a wonderful website - it even gave the size of the accommodation and prices. Whoever designed it knew that it would attract custom - it couldn't be better.I also recalled that in the past I found your staff who answer the phones to be pleasant and helpful. I wasn't disappointed today - a lady called Ruth took my booking at approx. 15.45 .I knew that it wasn't far off your closing time & did wonder if I would get a tired person who would hurry me along. Ruth was as helpful and efficient as if she had just started a duty - she was excellent and made relevant points that helped me to choose the suite I wanted on the Oceana's 7 night cruise on 9 May 2009.In conclusion, many thanks for the efficient service from Ruth and an excellent website. Kind Regards ....." - Mrs Ann T - P & O - 1st Sept 08"

Above is just a small selection of our customer comments Read More...Adobe Acrobat PDF