Reflections Restaurant

The Terrace

Daytime Pool & Bar

Spacious on board pools provide plenty of room for swimming. Enjoy the serene poolside atmosphere, with exceptional panoramic views.

Horizon Bar & Lounge

Peruse our extensive drinks menu from the comfort of the Horizon Bar, the principal lounge area on board our boutique Star-Ships. Fitted with comfortable seating, a well-stocked bar and dance floor and entertainment space, this is the premier spot to relax, unwind or dance the night away at the end of another exceptional day on the river. During the day, you’ll also find unlimited coffee and speciality teas here

EmeraldACTIVE

If you want to feed your body and mind during your cruise, we’ve got you covered with EmeraldACTIVE. During your Rhine, Moselle, Main, Rhône, Danube, or Douro cruise, our activity managers will be on hand to help you stay active during your voyage. Discover new ways to keep up your current fitness regime and wellbeing exercises, with fun activities, expert-led workout sessions, or a rejuvenating treatment. 

Fitness Area

Keep up your workout regime in our well-equipped, modern gym.

Wellness Area

A relaxing massage

Unwind with a massage courtesy of our expertly trained masseuses.

A dedicated space

Settle into a professional massage therapy room designed around serenity.

Every thoughtful detail

From soft gowns to luxurious ESPA toiletries, you’ll enjoy unparalleled comfort.

Excursions

You’ll embark on a memorable journey through Normandy, discovering a wealth of culinary, artistic and historical highlights. Through ancient towns and bucolic landscapes, relish exclusive experiences that reflect the region. Visit Giverny and the former home and gardens of Monet, an idyllic spot that inspired the celebrated Impressionist’s works. Discover Rouen, a charming city forever linked to Saint Joan of Arc and Viking warriors. Cruise into the centre of Honfleur – where few ships have access – and join a full day tour of World War II’s D-Day landing sites, then savour the local specialty, ocean fresh oysters. Enjoy bespoke experiences, like a visit to a traditional cider farm and the impressive Château de La Roche-Guyon or embark on guided e-bike tours and hikes. Enjoy a three-day stay and the delights of the enchanting French capital, Paris, before your luxury river cruise. Following your cruise, experience the storied heritage of London on a four-day stay. During your exciting city extensions, discover hidden treasures on guided tours and explore more of these enthralling cities at leisure.

Free Cycling

Sight-see while you cycle

Take advantage of our free-to-use on board bikes to explore the sights.

Healthy Dining

The freshest ingredients

Dine on delectable meals made with fresh, locally sourced produce.

Lunch with a view

Enjoy healthy meals while soaking in the stunning views and fresh air.

A range of dietary options

Sample amazing vegetarian, vegan, and gluten-free meal options.

Please inform your crew of any dietary requirements.

Disabled Facilities

Wheelchair & Mobility Access

We welcome passengers with medical conditions or disabilities and can provide mobility provision when notified in writing prior to boarding.

However, please be aware that there may be limitations on board and during excursions.

In addition, standard suites and bathrooms have significant thresholds and cabin doors which limit access, meaning they may not be wide enough to allow access to many wheelchairs. Please speak to a member of our team about your requirements prior to booking.

Lifts

Lifts are present on each of the Emerald Cruises Star-Ships and service three of the four decks. Only the top deck, which is the Sun Deck, is not serviced, meaning access to the Sun Deck is restricted to the stairs.

On our luxury yachts, our lifts service all seven decks, including the Sky Deck.

Age Restriction

Passengers under the age of 18 years (as of the Journey Departure Date) must be accompanied by an adult and share their accommodation with an adult.

Children under the age of 12 years are not encouraged (with the exception of Christmas Journeys and Cruises) and are accepted or rejected at Our sole discretion.

Wi-Fi & Internet Access

Complimentary Wi-Fi is available on board all Emerald Cruises Star-Ships and luxury yachts throughout the public spaces, cabins, and suites.

Please note, Wi-Fi connection strength and speed may change as the vessel moves.

Special Dietary Requirements

We endeavour to cater for all dietary requirements. We ask that you inform us of any requirements at the time of booking.

Vegan Options

While we do not offer separate menus, every dish is clearly marked, with suitable options to suit requirements at every meal.

You can make dietary requests at the time of your booking, which are then reviewed. Personalised menus are also available.

Certified vegan wines are also available on board each of our cruises; one white and one red. If you like, you can request something special at the time of booking so that it can be sourced before your cruise.

Smoking Policy

Smoking is not permitted in the cabins or any indoor section of any vessel in the Emerald Cruises fleet.

There are areas on the external decks where smoking is permitted.

Alcohol Policy

We have no problem with guests purchasing alcohol for consumption in their rooms. However, we do ask that personal drinks are not consumed in the communal areas of our luxury yachts.

Laundry Facilities

Guests staying in the Owner’s One-bedroom Suite and Riverview Suite can have four pieces of clothing laundered, free of charge, per day. And guests staying in the Grand Balcony Suites are permitted two complimentary laundry items per day.

For guests in all other suites and cabins, laundry services are available on river cruise ships at an additional charge. There is no dry cleaning on river cruise ships.

LGBT Friendly

All our cruises are LGBT friendly. A selection of our destinations are famed for their LGBT-friendly atmosphere, including Amsterdam, Antwerp, Vienna, Cologne, Prague, and Budapest.

Baggage Allowance

Each guest is entitled to one piece of checked (hold) baggage, and the total sum of its length, width, and height must not exceed 160cm (62 inches) and the weight must not exceed 20kg (44lbs).

Additional baggage may be permitted but this will be at the cost of the guest.

Packing Tips

We recommend casual and comfortable clothing. For sightseeing and walking tours, you’ll need comfortable shoes. For the winter months, you may need warmer clothing.

Dinner is informal, but on certain evenings such as the Welcome and Farewell Dinners, you prefer to dress up.

Prior To Travel

Once your booking is confirmed, you’ll need to enter your personal details on Trip Personaliser prior to travelling (details on Trip Personaliser will be sent to you).

Required information:

• Personal details
• D.O.B.
• Address
• Contact number
• Next of kin details
• Name
• Relationship
• Contact number
• Passport details
• Full name
• Nationality
• City & country of birth
• Issue & expiry dates
• Passport number
• Country of issue
• Additional details
• Frequent Flyer membership – if applicable
• Airline
• VISA numbers – if applicable

Please note, all guests must complete their Trip Personaliser form prior to travelling. Failure to complete the form may prevent guests sailing with Emerald Cruises.

Loyalty Club

As soon as you return from your first cruise with us, you’ll be enrolled in our EmeraldEXPLORER loyalty club. This entitles you to exclusive benefits, including savings on future cruises, advance notice of new itineraries, and much more. Earn points every time you sail with us to move between our loyalty tiers.

For more information, visit our EmeraldEXPLORER page.

Accessibility

Do your Star-Ships and luxury yachts provide mobility/wheelchair access?

On our Star-Ships, lifts service three out of the four decks, with access to the Sun Deck only possible using stairs.

On board our luxury yachts, our lifts service all decks.

Guests with limited mobility should travel with a responsible companion, due to the limited capacity of available crew members during excursions.

On occasions, we may have to dock alongside other ships, which means accessing the shore via the Sun Deck. For further information, please contact one of our travel advisors.

Can I still cruise if I’m pregnant?

Most cruise companies do not allow mothers-to-be on-board past their 28th week of pregnancy. Pregnant women that do decide to sail may be asked to provide a doctor’s certificate stating their fitness for travel.

Do the excursions require a high level of mobility?

Some shore excursions are conducted from coaches, so it’s important that guests can walk up and down the coach stairs.

Furthermore, some excursions include guided tours, which may not be suitable for guests with limited mobility.

Guests with limited mobility should travel with responsible companion, due to the capacity of available crew members during excursions.

For further details, please refer to our River Cruise excursions & experiences page or our Yacht Cruise excursions & experiences page.

Currency and Travel

Which currency should I bring on board?

The on board currency will depend on your ship:

• Europe River Cruising: Emerald Cruises Star-Ships accept Euro.
• Asia River Cruising: Emerald Harmony accepts US Dollars.
• Emerald Cruises Luxury Yachts: Accept US Dollars.

Additionally, a small amount of exchangeable currency for each destination is kept on board.

Can I exchange currency on board?

The ship’s reception stocks a small amount of exchangeable local currency for each country you’ll visit.

If you’re sailing in Europe, it’s widely accepted that most European destinations we visit will accept Euros (€), even if the local currency differs.

Drinks Packages

While on board, a daily selection of complimentary wines, draft beers, and soft drinks are available to accompany your lunch and dinner. If you would like to extend our beverage service further, why not choose from our carefully created drinks packages?

Premium package (€14.50 per person per day)

A daily selection from our international wines by the glass and all local and international draught and bottle/can beers will be available throughout the day*. You can also enjoy a range of soft drinks and bottle juices, as well as mocktails and non-alcoholic bottled beers.

Platinum package (€28.50 per person per day)

Broaden your choice and choose from our international wines by the glass, cocktails from our drinks list, all local and international draught and bottle/can beers and selected international and local spirits throughout the day*. Also includes choice of soft drinks, bottles juices, mocktails, and non-alcoholic beverages. 

Drinks package terms & conditions

Please note:

• All packages are available to guests of 18 years or older.
• Packages are applicable throughout the entire public areas and lounges only.
• Wines and spirits from Chairman’s Wine List are excluded from all packages.
• The mini-bar and the serving of beverages in your cabin are excluded from all packages.
• The packages are also valid on disembarkation day – this day is not charged.
• The responsible service of alcohol policy applies at all times.
• Beverages cannot be taken ashore due to local custom regulations.
• Both guests sharing a cabin must purchase the same drink package.
• Beverage packages are non-refundable and cannot be extended to other guests.
• Prices include the standard beverage service charge.
• Drinks package prices are subject to change