Panorama Restaurant

Café Vienna

Panorama Bar and Lounge

After dinner why not take yourself to the Panorama Bar and Lounge. Entertainment from local musicians and a fully stocked bar where you will find your favourite tipple. With an elegant decor and floor to ceiling windows the Panorama bar and lounge allows you wonderful river views of the towns and cities of Europe.

Amadeus Club

Where style meets mood. Sink into a comfortable chair and listen to the cool sounds of jazz or drink a glass of wine and introduce yourself to a new friend. Do you like classical music? Could this be your new favorite club? Spend one more evening to decide.

Sun Deck

Enjoy your time on our spacious sun deck and have a good time. Whether with a glass of wine, a refreshing cocktail or a delicious al fresco lunch – experience unique views of the passing natural scenery.

River Terrace

Summertime is best enjoyed with a cool drink, which is why you will find a new form of open-air relaxation on our AMADEUS vessels: the elegant River Terrace generates a great holiday atmosphere and provides spectacular views of the river while its extensive glass panels protect you from the airstream and rain.

On-Board Musicians

Magical evenings and glamorous entertainment

In the evening, let our on-board musicians entertain you and perhaps take to the floor yourself and dance to some of your favourite tunes! Take time for something special – yourself!

Gift Shop

There is a gift shop onboard with a limited selection of toiletries, souvenirs, and other sundries. All purchases are charged to your shipboard account. The hours of operation are adjusted to each day’s program. Please enquire about shop opening times at the reception.

Please note: No over-the-counter medications are available, in accordance with European laws

Reception

Our reception is staffed around the clock during your journey and our team will be happy to help you in all matters. If you would prefer to explore the region on your own, our reception team will be on hand with advice! Whether you are planning a shopping trip, cultural trip or an individual city tour; we will be happy to help you with any planning and give you the best addresses.

Fitness Room

Relaxation and activity in equal measure. If you don’t want to miss out on being active during your vacation, you can use the on-board gym free of charge, which is open 24 hours a day and is equipped with high-quality training equipment. The joint early morning sport on the sun deck is ideal for an active start to the day.

Hair/Massage Salon

The perfect day – as you like it

Why not chuck your usual routine overboard and start a feel-good programme of your very own! You could best do this by booking a relaxing massage in our Vital club or arranging for a beauty treatment with our onboard hairdresser. An excellent way to make an active start to the day would be to join the early morning exercise group on the sun deck or visit our well-equipped fitness room, which is open for you round the clock.

Excursions

À la carte – or in a well-priced set of excursions

When there’s such a healthy variety of available excursions, it can often be difficult to choose between them – so on each cruise we offer up to four tailor-made and carefully composed sets of excursions that you can book in advance at favourable prices. You can, of course, still book all excursions individually, à la carte, as our aim is for you to select the shore programme that suits you and your needs best.

Concierge Service

The AMADEUS concierge service

Feel like discovering the regions we travel through on your own? In that case we recommend you take advantage of our exclusive onboard concierge service. Whether you just want to make a dinner reservation on shore, stroll around the shops, get tickets to a museum exhibition or plan a private city tour, our experienced and well-connected concierge is on hand to provide recommendations and assistance at any time during your planning and will always have useful addresses available.

Complimentary bikes on board

You can enjoy complete independence on your excursions with our free on-board bicycle hire. Of course, we will also equip you with the ap-propriate accessories, such as bicycle helmets and more.

Tour Managers

Experienced tour managers: ashore and on board

Our experienced cruise managers on board look forward to acquainting you with the highlights of the last two millennia of European art and culture and providing you with insights into the life and history of the regions through which we travel. Experienced local tour guides also accompany our shore excursions. With their regional expertise and genuine enthusiasm you can be sure they will take you on inspiring voyages of discovery so that you can gain a full appreciation for the region and its culture.

Amadeus Audio-Guides

Included for all guided excursions: our wireless AMADEUS audio system, which supports you in a relaxed and uncomplicated way during your discovery tours. This gives you more freedom of movement – without missing anything moving.

Dress Code

We want our guests to have a comfortable relaxing experience. Smart/casual clothing is acceptable for all meal times; for dinner we suggest nice slacks and shirt or casual dresses for women (no shorts). Jackets/ties are not required for meals. The Captain‘s dinner is an opportunity to dress up should you desire.

What to pack:

The following items are essential for any destination: sunglasses, sunscreen, hat, and umbrella. In the colder months we suggest to bring a warm scarf, gloves and waterproof shoes. It is recommended that you bring duplicates of prescription eyewear, copies of prescriptions for any medications (generic equivalents are usually easier to obtain), copies of credit card information, and copies of your passport information pages.

An adapter/transformer may be necessary (the on-board power supply is 230V AC/50 Hz) if you bring any electronic devices with you. A travel alarm clock is helpful as is a currency converter if you want to purchase any souvenirs on excursions. If you want to send postcards, do not forget to note the addresses of the recipients.

Clothing:

Comfortable, casual clothing is appropriate both onshore and onboard and we suggest lightweight clothing that can be layered. Mix-and-match color schemes work best to help keep baggage light. You will find a significant amount of walking over uneven terrain during your time ashore. We recommend comfortable walking shoes with good ankle support. Sturdy sandals are another good option.

Don’t forget to pack a lightweight, waterproof jacket (preferably hooded) or even a heavier-weight wind-breaker for cooler temperatures. Also, keep in mind that the ship, motor coaches and other venues visited on our itinerary are air conditioned and may be quite cool. We recommend you that you pack a lightweight sweater or long sleeve shirts and carry them with you on excursions.

Our guests travelling on the AMADEUS Amara, Nova, Queen or Provence may want to bring a swimsuit to take advantage of the pool onboard.

Internet and Wifi

Wireless Internet access is available onboard. We ask for your understanding that the connection during your trip may be weaker within certain sections of the route and does not meet the standard of a land based Internet connection.

Laundry Service

Our onboard laundry service is available to wash and iron your personal clothes for a small fee. Please note that there are no dry-cleaning facilities on board. Please contact the reception if you want to use the laundry service.

Accessibility

All AMADEUS ships have a guest elevator, which operates between the Mozart and Haydn decks. The sun deck is not accessible by elevator.

Special Dietary Needs

We offer a variety of menus on board, with a vegetarian option available at every meal. If you have specific dietary request or food intolerance, we kindly ask that you inform your Travel Advisor or call us directly no later than 60 days prior to departure. We strive to accommodate a wide range of diets, including lactose-free, gluten-free, and vegetarian. Please note, we may not be able to accommodate all dietary requests or may charge additional fees for their implementation.

Our chefs and restaurant staff do their utmost to ensure that dietary requests are fulfilled wherever possible. However, we cannot guarantee there will not be any cross-contamination therefore we are unable to cater for guests with celiac disease or prepare kosher dishes, as these diets have specific rules regarding food and its preparation.

Smoking Policy

For safety reasons, smoking on board is not allowed in the entire interior of our ships; only on the sun deck and in specially marked areas. We ask our smoking guests to always show consideration to non-smokers. We ask for your understanding that smoking in cabins is completely prohibited for safety reasons. The penalty for non-compliance is € 375 per passenger.

Disabled Facilities

We welcome guests with special needs. Guests who have any medical, physical or other special needs must contact their travel agent or Amadeus directly to obtain specific information. All vessels and coaches are equipped to European standards. Vessel operators will, under appropriate circumstances, permit passengers to use motorised scooters and wheelchairs that satisfy criteria confirmed by Amadeus. In all cases passengers must understand and accept that the vessels do not have lifts permitting easy access from deck to deck, and that some decks are multilevel and/or have significant thresholds. Accordingly physically disabled passengers may need the services of a responsible adult, and should be aware that crew availability to assist them is often severely limited.

Age Restrictions

Due to the nature of the cruise itineraries, Amadeus∘ does not maintain facilities or services for children aboard their cruise vessels. On all cruises and cruise journeys, minors under the age of 18 must be accompanied and share a cabin with a parent, legal guardian or other responsible adult over the age of 21. Amadeus regret that they cannot accommodate children under 12 years of age, and they reserve the right to limit the number of minors under the age of 18 years on board.

Shore Excursions

Our Excursion Packages

Our excursion packages are designed to offer you the perfect blend of relaxation, adventure, and cultural highlights. For every cruise we offer up to 4 different excursion packages, which you can book in advance at a reduced price. Alternatively, all excursions can also be booked individually on board at regular prices.

Benefits of Booking Your Excursions Early

15% Discount

You can choose to book individual excursions on board or, more conveniently, you can book discounted excursion packages in advance. Save 15% on the package rate if booked before your cruise.

Optimize Your Time

Reserving your excursions in advance means you can sit back and relax once you’re on board. Should you wish to make a last-minute excursion reservation on board, our cruise directors are always happy to assist.

Select Your Preferred Package

Travel your way by selecting from a wide range of well-organized excursion packages. We offer the following optional excursion packages:

• Small package (PACKAGE A) with selected tours and visits to sights you simply shouldn’t miss.
• Medium package (PACKAGE B), which includes further selected excursions to cultural and natural gems.
• All-inclusive package (PACKAGE C), which includes all the excursions offered during the cruise for a maximum flexibility and sightseeing experience at a great value.

Additional shore excursions may be purchased on board at the regular rate.

INFORMATION ABOUT THE EXCURSION PROGRAM

All excursions can be booked in advance or on board.

Our excursion program has been meticulously crafted in collaboration with renowned local agencies specifically for you.

Please note that some excursions will only take place if a minimum number of participants is reached:

• For bus excursions: Minimum of 20 persons
• For walking tours: Minimum of 12 persons

The program is subject to change.

For all excursions, please ensure you wear sturdy footwear and comfortable, weather-appropriate clothing.

For individual shore excursions, please remember to return to the ship in time before its departure. The latest return time can be found in the daily program.

LEVELS

The table provided is designed to help you estimate the approximate length of walking required

LEVEL 1: Minimum walking; excursion by bus with short photo stops.

LEVEL 2: The excursion by bus is followed by a moderate walking tour. You may need to climb some stairs.

LEVEL 3: The excursion by bus is followed by a longer walk. You may need to climb several stairs.

LEVEL 4: Moderate walking tour. You may need to climb some stairs.

LEVEL 5: Considerable walk with longer distances. This may include uneven surfaces and some stairs.

Our commitment to the environment

Sustainability and traveling in harmony with nature is a matter close to our hearts. Here is how we do it:

Shore-powered electricity and energy-efficient technology

When we are in port, we connect our ships to the on-site energy grid via Powerlock whenever possible. This also applies to the winter period, when we prepare our fleet for the new season which allows us to reduce noise and dirt in the surrounding cities. On board, too, we utilize the latest generation of energy-efficient technology to lower power consumption across the board.

Low emissions complying with the latest standards

Standards are good, but exceeding them is better. Whenever we build a new ship, it sets new standards in technology. The latest generation of AMADEUS ships is equipped with innovative engines that effectively reduce overall fuel consumption. Our Fleet Controlling System keeps our engines running at maximum efficiency and automatically travels at the speed that consumes the least fuel. In addition, our excursions are also planned to be as fuel-efficient as possible.

Our water and the natural water cycle

Naturally, we have a special connection with water. That’s why it’s so important to us to keep it clean. The ships in our fleet are equipped with state-of-the-art water treatment plants. Using membrane technology, our plants use microfiltration systems and recycle all the water we use on board. In addition, we make sure to use as little water as possible. For example, we use vacuum toilets to minimize water consumption. We also reuse towels as often as possible.

Less plastic, more recycling

We don’t do disposable. That’s why you’ll find soap and shampoo dispensers in every bathroom, glass water bottles on every cabin table, and paper straws instead of plastic ones. In the near future, we will also introduce Tetra Pak water containers on every excursion. With our modern waste management system, we ensure that much of what we dispose of becomes valuable raw material once more, ready to be repurposed again and again. 

On-board language & announcements

The languages on board all AMADEUS ships are German and English. Unless otherwise stated, announcements, notices and trips during the cruise are made in both languages.

Our on-board cruise management regularly provides you with important information about the day’s program, excursions and stages during your trip. Announcements are usually made in German and English via a loudspeaker system on the sun deck, in the cabins and all public areas.

Luggage Information

While there are no restrictions on the number of bags each guest may bring on board our ships, storage space is limited, and it is suggested that each guest bring only one checked bag and one piece of hand luggage. Additionally, all airlines impose restrictions on both size and weight, and many airlines restrict the number of bags per person. Each guest must check with his or her selected air carrier for limitations prior to departure, as luggage restrictions are subject to change.

Please use luggage tags on the outside of your bags, and include a copy of your contact information during the trip on the inside of your checked bags. All of your essential items (medicines, medical supplies, important documents and valuables) should be transported in your hand luggage to be on the safe side.

We are not responsible for lost, stolen, or damaged luggage or personal belongings.

Pioneer of Luxury Eco-Friendly River Cruises

By being fully committed to observing the ecological principles, AMADEUS River Cruises has taken a leadership position in meeting the growing challenges of environmental sustainability in river cruising.

At Amadeus River Cruises we set great store by traveling up and down our beautiful rivers using resources∘ as sparingly as possible. It’s not just a question of saving water and energy, of operating vessels economically, of consistently avoiding the creation of rubbish or preferring local produce; the company also promotes active awareness of our general responsibility for the environment and society.

Cooperation with atmosfair

In addition to setting new standards in the field of protecting the environment, we have also introduced opportunities to make voluntary contributions to climate protection since 2011. Working closely with the climate protection organisation atmosfair, we are Europe’s first river cruise operator to offer guests aboard our AMADEUS vessels an opportunity to offset their own CO2 consumption during the cruise with a donation. Amadeus River Cruises supports the project with an additional donation of 25% of the amounts contributed in this way.

At the end of the cruise passengers can decide for themselves if they would like to pay the suggested climate protection levy of €2 per day per cabin. Such donations support exclusively UN-certified∘ projects in developing countries intended to benefit the people who pollute the environment and cause climate change the least.