Disabled Facilities

Wheelchair & Mobility Access

We welcome passengers with medical conditions or disabilities and can provide mobility provision when notified in writing prior to boarding.

However, please be aware that there may be limitations on board and during excursions.

In addition, standard suites and bathrooms have significant thresholds and cabin doors which limit access, meaning they may not be wide enough to allow access to many wheelchairs. Please speak to a member of our team about your requirements prior to booking.

Lifts

Lifts are present on each of the Emerald Cruises Star-Ships and service three of the four decks. Only the top deck, which is the Sun Deck, is not serviced, meaning access to the Sun Deck is restricted to the stairs.

On our luxury yachts, our lifts service all seven decks, including the Sky Deck.

Age Restriction

Passengers under the age of 18 years (as of the Journey Departure Date) must be accompanied by an adult and share their accommodation with an adult.

Children under the age of 12 years are not encouraged (with the exception of Christmas Journeys and Cruises) and are accepted or rejected at Our sole discretion.

Wi-Fi & Internet Access

Complimentary Wi-Fi is available on board all Emerald Cruises Star-Ships and luxury yachts throughout the public spaces, cabins, and suites.

Please note, Wi-Fi connection strength and speed may change as the vessel moves.

Special Dietary Requirements

We endeavour to cater for all dietary requirements. We ask that you inform us of any requirements at the time of booking.

Vegan Options

While we do not offer separate menus, every dish is clearly marked, with suitable options to suit requirements at every meal.

You can make dietary requests at the time of your booking, which are then reviewed. Personalised menus are also available.

Certified vegan wines are also available on board each of our cruises; one white and one red. If you like, you can request something special at the time of booking so that it can be sourced before your cruise.

Smoking Policy

Smoking is not permitted in the cabins or any indoor section of any vessel in the Emerald Cruises fleet.

There are areas on the external decks where smoking is permitted.

Alcohol Policy

We have no problem with guests purchasing alcohol for consumption in their rooms. However, we do ask that personal drinks are not consumed in the communal areas of our luxury yachts.

Laundry Facilities

Guests staying in the Owner’s One-bedroom Suite and Riverview Suite can have four pieces of clothing laundered, free of charge, per day. And guests staying in the Grand Balcony Suites are permitted two complimentary laundry items per day.

For guests in all other suites and cabins, laundry services are available on river cruise ships at an additional charge. There is no dry cleaning on river cruise ships.

LGBT Friendly

All our cruises are LGBT friendly. A selection of our destinations are famed for their LGBT-friendly atmosphere, including Amsterdam, Antwerp, Vienna, Cologne, Prague, and Budapest.

Baggage Allowance

Each guest is entitled to one piece of checked (hold) baggage, and the total sum of its length, width, and height must not exceed 160cm (62 inches) and the weight must not exceed 20kg (44lbs).

Additional baggage may be permitted but this will be at the cost of the guest.

Packing Tips

We recommend casual and comfortable clothing. For sightseeing and walking tours, you’ll need comfortable shoes. For the winter months, you may need warmer clothing.

Dinner is informal, but on certain evenings such as the Welcome and Farewell Dinners, you prefer to dress up.