Food & Drink

Panorama Restaurant

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Entertainment

Sun Deck

When weather is pleasant, the Sun Deck functions as the hub of activity for Silver. The top deck has plenty of lounge chairs from which to watch the passing scenery. It also has an oversized chessboard, shuffleboard and golf green for putting practice. 

Exciting highlight of the AMADEUS Provence is the generous swimming pool on the sun deck, a perfect complement to the activity programs on board.

Panorama Bar and Lounge

After dinner why not take yourself to the Panorama Bar and Lounge. Entertainment from local musicians and a fully stocked bar where you will find your favourite tipple. With an elegant decor and floor to ceiling windows the Panorama bar and lounge allows you wonderful river views of the towns and cities of Europe.

River Terrace

The ship’s exclusive “River Terrace” open-air lounge is in the bow and its specially designed glazing provides an incomparable view of the passing riverside scenery while simultaneously providing protection against wind and rain.

Amadeus Club

Located at the aft on the Mozart Deck. The Amadeus Club is a comfortable space with plenty of chairs and tables and unimpeded views of the outside. The decor is nautical, with models of sailing ships∘ and a replica bell. Self-service tea and coffee area is available, where passengers can help themselves to cappuccinos or espressos and choose from 16 varieties of tea. 

Gift Shop

There is a gift shop onboard with a limited selection of toiletries, souvenirs, and other sundries. All purchases are charged to your shipboard account. The hours of operation are adjusted to each day’s program. Please enquire about shop opening times at the reception.

Please note: No over-the-counter medications are available, in accordance with European laws

Internet Station & Library

Located within the Amadeus Club is the Internet Cafe where passengers can use one of the two computers here to log onto the Net∘ for a rate of 30 euros a week, 50 euros for two weeks or 3 euros per hour. Also located within the Amadeus Club, the library is well stocked with books available in several languages. Passengers can also borrow board games at their leisure.

Fitness

Fitness Room

Relaxation and activity in equal measure. If you don’t want to miss out on being active during your vacation, you can use the on-board gym free of charge, which is open 24 hours a day and is equipped with high-quality training equipment. The joint early morning sport on the sun deck is ideal for an active start to the day.

Enrichment

Complimentary Bike Rental

You can enjoy complete independence on your excursions with our free on-board bicycle hire. Of course, we will also equip you with the appropriate accessories, such as bicycle helmets and more.

Bike Rentals Onboard:

• 3 e-Bikes & 2 Standard Bikes
• Complimentary Rental including accessories (bike helmets)
• Available on all ships (except on trips to Southern France)

AMADEUS Audio System

Included for all guided excursions: our wireless AMADEUS audio system, which supports you in a relaxed and uncomplicated way during your discovery tours. This gives you more freedom of movement – without missing anything moving.

Amadeus Active

These excursions give you the freedom to actively discover Europe. Cycle through the historic streets of Vienna, the magnificent mountain town of Bamberg, or along the charming canals of Amsterdam. Or follow your wanderlust in Linz, Oberwesel in the Middle Rhine Valley, or between the vineyards of Bernkastel-Kues.

Amadeus Taste

Experience culinary highlights across Europe: Discover Passau on a delicious tour, raise your glass with wine and sparkling wine in Koblenz, and taste exquisite Mosel wines in Cochem and Rüdesheim. Enjoy Haute Cuisine at the fa-mous Halles de Lyon Paul Bocuse and explore the flavors of France on a truffle farm in Grignan.

Amadeus Classic

With our classic excursions, you’ll experience Europe’s cul-tural and historical treasures up close. Famous buildings. and squares, which you know from films and books, come to life on guided city tours. Experienced guides reveal the secrets of these places, taking you into the great stories of humanity.

Amadeus Experience

With our classic excursions, you’ll experience Europe’s cul-tural and historical treasures up close. Famous buildings. and squares, which you know from films and books, come to life on guided city tours. Experienced guides reveal the secrets of these places, taking you into the great stories of humanity.

Other

Disabled Facilities

Amadeus welcome guests with special needs. Guests who have any medical, physical or other special needs must contact their Travel Agent or this cruise operator directly to obtain specific information. All vessels and coaches are equipped to European standards. Vessel operators will, under appropriate circumstances, permit passengers∘ to use motorised scooters∘ and wheelchairs that satisfy criteria confirmed by the cruise operator. In all cases passengers∘ must understand and accept that the vessels do not have lifts permitting easy access from deck to deck, and that some decks are multi-level and/or have significant thresholds to be negotiated. Accordingly physically disabled passengers may need the services of a responsible adult, and should be aware that crew availability to assist them is often severely limited.

Special Dietary Needs

We offer a variety of menus on board, with a vegetarian option available at every meal. If you have specific dietary request or food intolerance, we kindly ask that you inform your Travel Advisor or call us directly no later than 60 days prior to departure. We strive to accommodate a wide range of diets, including lactose-free, gluten-free, and vegetarian. Please note, we may not be able to accommodate all dietary requests or may charge additional fees for their implementation.

Our chefs and restaurant staff do their utmost to ensure that dietary requests are fulfilled wherever possible. However, we cannot guarantee there will not be any cross-contamination therefore we are unable to cater for guests with celiac disease or prepare kosher dishes, as these diets have specific rules regarding food and its preparation.

Age Restrictions

Due to the nature of the cruise itineraries, Amadeus does not maintain facilities or services for children aboard their cruise vessels. On all cruises and cruise journeys, minors under the age of 18 must be accompanied∘ and share a cabin with a parent, legal guardian or other responsible∘ adult over the age of 21. Amadeus regret that they cannot accommodate children under 12 years of age, and they reserve the right to limit the number of minors under the age of 18 years on board.

Dress Code

We want our guests to have a comfortable relaxing experience. Smart/casual clothing is acceptable for all meal times; for dinner we suggest nice slacks and shirt or casual dresses for women (no shorts). Jackets/ties are not required for meals. The Captain‘s dinner is an opportunity to dress up should you desire.

What to pack:

The following items are essential for any destination: sunglasses, sunscreen, hat, and umbrella. In the colder months we suggest to bring a warm scarf, gloves and waterproof shoes. It is recommended that you bring duplicates of prescription eyewear, copies of prescriptions for any medications (generic equivalents are usually easier to obtain), copies of credit card information, and copies of your passport information pages.

An adapter/transformer may be necessary (the on-board power supply is 230V AC/50 Hz) if you bring any electronic devices with you. A travel alarm clock is helpful as is a currency converter if you want to purchase any souvenirs on excursions. If you want to send postcards, do not forget to note the addresses of the recipients.

Clothing:

Comfortable, casual clothing is appropriate both onshore and onboard and we suggest lightweight clothing that can be layered. Mix-and-match color schemes work best to help keep baggage light. You will find a significant amount of walking over uneven terrain during your time ashore. We recommend comfortable walking shoes with good ankle support. Sturdy sandals are another good option.

Don’t forget to pack a lightweight, waterproof jacket (preferably hooded) or even a heavier-weight wind-breaker for cooler temperatures. Also, keep in mind that the ship, motor coaches and other venues visited on our itinerary are air conditioned and may be quite cool. We recommend you that you pack a lightweight sweater or long sleeve shirts and carry them with you on excursions.

Our guests travelling on the AMADEUS Amara, Nova, Queen or Provence may want to bring a swimsuit to take advantage of the pool onboard.

Our commitment to the environment

Sustainability and traveling in harmony with nature is a matter close to our hearts. Here is how we do it:

Shore-powered electricity and energy-efficient technology

When we are in port, we connect our ships to the on-site energy grid via Powerlock whenever possible. This also applies to the winter period, when we prepare our fleet for the new season which allows us to reduce noise and dirt in the surrounding cities. On board, too, we utilize the latest generation of energy-efficient technology to lower power consumption across the board.

Low emissions complying with the latest standards

Standards are good, but exceeding them is better. Whenever we build a new ship, it sets new standards in technology. The latest generation of AMADEUS ships is equipped with innovative engines that effectively reduce overall fuel consumption. Our Fleet Controlling System keeps our engines running at maximum efficiency and automatically travels at the speed that consumes the least fuel. In addition, our excursions are also planned to be as fuel-efficient as possible.

Our water and the natural water cycle

Naturally, we have a special connection with water. That’s why it’s so important to us to keep it clean. The ships in our fleet are equipped with state-of-the-art water treatment plants. Using membrane technology, our plants use microfiltration systems and recycle all the water we use on board. In addition, we make sure to use as little water as possible. For example, we use vacuum toilets to minimize water consumption. We also reuse towels as often as possible.

Less plastic, more recycling

We don’t do disposable. That’s why you’ll find soap and shampoo dispensers in every bathroom, glass water bottles on every cabin table, and paper straws instead of plastic ones. In the near future, we will also introduce Tetra Pak water containers on every excursion. With our modern waste management system, we ensure that much of what we dispose of becomes valuable raw material once more, ready to be repurposed again and again. 

Shore Excursions

Our Excursion Packages

Our excursion packages are designed to offer you the perfect blend of relaxation, adventure, and cultural highlights. For every cruise we offer up to 4 different excursion packages, which you can book in advance at a reduced price. Alternatively, all excursions can also be booked individually on board at regular prices.

Benefits of Booking Your Excursions Early

15% Discount

You can choose to book individual excursions on board or, more conveniently, you can book discounted excursion packages in advance. Save 15% on the package rate if booked before your cruise.

Optimize Your Time

Reserving your excursions in advance means you can sit back and relax once you’re on board. Should you wish to make a last-minute excursion reservation on board, our cruise directors are always happy to assist.

Select Your Preferred Package

Travel your way by selecting from a wide range of well-organized excursion packages. We offer the following optional excursion packages:

• Small package (PACKAGE A) with selected tours and visits to sights you simply shouldn’t miss.
• Medium package (PACKAGE B), which includes further selected excursions to cultural and natural gems.
• All-inclusive package (PACKAGE C), which includes all the excursions offered during the cruise for a maximum flexibility and sightseeing experience at a great value.

Additional shore excursions may be purchased on board at the regular rate.

INFORMATION ABOUT THE EXCURSION PROGRAM

All excursions can be booked in advance or on board.

Our excursion program has been meticulously crafted in collaboration with renowned local agencies specifically for you.

Please note that some excursions will only take place if a minimum number of participants is reached:

• For bus excursions: Minimum of 20 persons
• For walking tours: Minimum of 12 persons

The program is subject to change.

For all excursions, please ensure you wear sturdy footwear and comfortable, weather-appropriate clothing.

For individual shore excursions, please remember to return to the ship in time before its departure. The latest return time can be found in the daily program.

LEVELS

The table provided is designed to help you estimate the approximate length of walking required

LEVEL 1: Minimum walking; excursion by bus with short photo stops.

LEVEL 2: The excursion by bus is followed by a moderate walking tour. You may need to climb some stairs.

LEVEL 3: The excursion by bus is followed by a longer walk. You may need to climb several stairs.

LEVEL 4: Moderate walking tour. You may need to climb some stairs.

LEVEL 5: Considerable walk with longer distances. This may include uneven surfaces and some stairs.

Luggage Information

While there are no restrictions on the number of bags each guest may bring on board our ships, storage space is limited, and it is suggested that each guest bring only one checked bag and one piece of hand luggage. Additionally, all airlines impose restrictions on both size and weight, and many airlines restrict the number of bags per person. Each guest must check with his or her selected air carrier for limitations prior to departure, as luggage restrictions are subject to change.

Please use luggage tags on the outside of your bags, and include a copy of your contact information during the trip on the inside of your checked bags. All of your essential items (medicines, medical supplies, important documents and valuables) should be transported in your hand luggage to be on the safe side.

We are not responsible for lost, stolen, or damaged luggage or personal belongings.

Laundry Service

Washing and Pressing services are available onboard at a nominal fee and are handled through your cabin staff.

Please note: Self-service laundry facilities, iron and ironing boards and dry-cleaning services are not available. 

On-board language & announcements

The languages on board all AMADEUS ships are German and English. Unless otherwise stated, announcements, notices and trips during the cruise are made in both languages.

Our on-board cruise management regularly provides you with important information about the day’s program, excursions and stages during your trip. Announcements are usually made in German and English via a loudspeaker system on the sun deck, in the cabins and all public areas.

Smoking Policy

For safety reasons, smoking on board is not permitted anywhere inside our ships, except on the sun deck and the River Terrace. We ask our smoking guests to show consideration for non-smokers at all times.

We ask for your understanding that smoking in the cabin is completely prohibited for safety reasons. The penalty for non-compliance is € 375 per passenger.

Pioneer of Luxury Eco-Friendly River Cruises

By being fully committed to observing the ecological principles, AMADEUS River Cruises has taken a leadership position in meeting the growing challenges of environmental sustainability in river cruising.

At Amadeus River Cruises we set great store by traveling up and down our beautiful rivers using resources∘ as sparingly as possible. It’s not just a question of saving water and energy, of operating vessels economically, of consistently avoiding the creation of rubbish or preferring local produce; the company also promotes active awareness of our general responsibility for the environment and society.

Cooperation with atmosfair

In addition to setting new standards in the field of protecting the environment, we have also introduced opportunities to make voluntary contributions to climate protection since 2011. Working closely with the climate protection organisation atmosfair, we are Europe’s first river cruise operator to offer guests aboard our AMADEUS vessels an opportunity to offset their own CO2 consumption during the cruise with a donation. Amadeus River Cruises supports the project with an additional donation of 25% of the amounts contributed in this way.

At the end of the cruise passengers can decide for themselves if they would like to pay the suggested climate protection levy of €2 per day per cabin. Such donations support exclusively UN-certified∘ projects in developing countries intended to benefit the people who pollute the environment and cause climate change the least.

Care Products and Cosmetics

It is of course up to you whether and how many care products you bring with you; but we would like to point out that all our cabins and suites are equipped with high-quality care products, such as soap, shampoo, body lotion, and shower gel. Hair conditioner is also available upon request. You will also find a sewing set, shower cap and nail file in your cabin.

Internet and Wifi

Wireless Internet access is available onboard. We ask for your understanding that the connection during your trip may be weaker within certain sections of the route and does not meet the standard of a land based Internet connection.