MSC Yacht Club Restaurant

Marketplace Buffet Restaurant

Butcher’s Cut with Al Fresco Dining

HOLA! Tacos & Cantina

Kaito Teppanyaki

Ocean Cay Restaurant

Kaito Sushi Bar

Cala Jondal Restaurant

Aegean Restaurant

Skyline Restaurant

Family Dining

The Green Wave Restaurant

Pirates Cove Aquapark

The family offering has been expanded with an even bigger kids’ area and an ultimate state-of-the-art waterpark.

Enhanced by virtual reality, MSC Seashore offers one of the largest and most interactive water attractions at sea.

Times Square

MSC Seascape pays tribute to New York City, which as a destination represents the spirit of discovery and cultural experiences that is at the heart of the MSC Cruises guest experience. As such, the design features, public areas and venue names are inspired by the metropolitan U.S. city. These include an imposing three-metre-high replica of the Statue of Liberty at the heart of the casino and a newly designed expansive retail and entertainment area, aptly named Times Square. The main feature of this new area is an impressive 8.5 metre-high LED wall spanning four decks with a projection of the iconic skyline of this entertainment hub in Manhattan that can change from day to night.

Sky Bar

The Sky Bar can be found on Deck 16.

Seascape Bar

The Seascape Bar can be located on deck 5.

Top 19 Bar

The Top 19 Bar can be found on Deck 19.

Le Cabaret Rouge

Le Cabaret Rouge aft lounge will provide live performances, singers, dancers, aerialists, contortionists, and many more specialty acts bringing the Roaring 20’s back to life.

Seascape Reception – Guest Service

The Seascape Reception – Guest Service can be located on deck 5.

Shopping

Anchored by Time Vallée, hosting a variety of luxury watch maisons, the shopping experience on board is second to none. Find the perfect memento to commemorate your cruise, and any items you may have forgotten at home.

Duty Free

Discover everything the Duty Free shop has to offer, all at tax and duty-free prices*.

You can choose between top-flight international tobacco products, technology products, fine wines, chocolate, make up and travel essentials.

Our expert staff can provide you with all the help you need to make the perfect choice.

* We always give you the lowest tax and duty-free prices applicable in accordance with local legislation

MSC Logo Shop
Infuse your cruise with gifts that spark magical memories of your voyage across the waves! Navigate the MSC Logo Shop for everything from gadgets to books and novelty gifts! You’ll also find MSC’s very own DOREMI Mascot right here in the MSC Shop.

Jewellery
A wonderland of all that sparkles; showcasing designs in gold, silver, precious and semi-precious stones and watches.

You’ll love the wide choice of jewellery, perfect as a special gift or to treat yourself, and at prices that will put an extra sparkle in your eye.

Accessories
Top Italian brands such as Armani, Coccinelle, Furla and Fusaro feature alongside international names like Radley London, Calvin Klein, Lacoste, Tommy Hilfiger and Ralph Lauren.

Here you are sure to find serious sartorial inspiration for bags and accessories!

Fashion Boutique
Browse the latest collections for men, women and children, plus an array of accessories for all tastes. Enjoy the expert guidance of our staff, here to help you find something for the special people in your life, whatever their age and taste!

Liberty Plaza

The monumental sculpture Incanto del Mare was created for the MSC Foundation by Venini, one of the world’s most esteemed glassmakers, which celebrated its 100th Anniversary in 2021.

The sculpture rises from deck 5 through to deck 8, it sends a powerful message of care for the sea and our planet to thousands of voyagers every year, evoking the beauty and fragility of sea.

As a work of art, the creation symbolises the MSC Foundation’s dedication to protecting and promoting the natural environment of which we are a part and upon which we depend: our Planet.

MSC Seascape is the perfect location for the sculpture, bringing its message of care for the sea, which must – for our own as well as their health – be respected, maintained and nurtured.

MSC Business Centre

The MSC Business Centre can be located on deck 8.

Top Sail Lounge

The Top Sail Lounge can be located on deck 16.

MSC Formula Racer

Our amazing on-board MSC Formula Racer* delivers an adrenaline-pumping virtual-reality race, with you in the driver’s seat of a racing car. Go head to head against other racers and thrill to the feel of engines gunning. Huge fun for the young and the young at heart, regardless of who wins the race.

Uptown Lounge

The Uptown Lounge can be found on Deck 8.

Chora Theatre

The stunning high-tech theatre is the ideal venue to enjoy spectacular Broadway-style shows, with a varied programme offering compelling entertainment every evening of your cruise.

TimeVallée

Anchored by TimeVallée, hosting a variety of luxury watch maisons, the shopping experience on board is second to none. Find the perfect memento to commemorate your cruise, and any items you may have forgotten at home.

Champagne Bar

The Champagne Bar can be found on deck 7.

Wine Cave Bar

The Wine Cave Bar can be found on deck 8.

Cocktail Bar

The Cocktail Bar can be found on deck 8.

MSC Signature Casino

Our casinos are elegantly designed, featuring games for all types of players. You’ll be able to try your hand at Roulette or Blackjack, challenge yourself at one of our Poker tables, or choose among a variety of slot machines.

Loft Café

The Loft Cafe can be found on deck 8.

Venchi 1878 Chocolate Bar

Venchi 1878 Chocolate Bar can be found on deck 6.

The Marina Pool

On Deck 18, the main pool has two different depths so that guests can choose to swim or simply stand and hang-out in the water, the newly designed area includes a 360-degree water fountain island in the centre as well as a new lounge space within the pool. It is connected with the aquapark with a Pirates Cove theme to create an extensive water area.

Robotron

ROBOTRON offers the breath-taking thrill of a rollercoaster at sea combined with a personalised DJ music experience. It’s a state-of-the-art robotic arm with an attached gondola that seats three guests. Flying 53 metres above the sea, ROBOTRON provides a unique 360° view of the horizon flipping riders upside down and in different directions for an adrenaline-pumping ride.

Zip Line

Thrill-seekers take note and sign up for a ride on two racing zip lines* that extend over the side of the ship, a priceless experience you’ll remember forever. Also be sure to whizz down the single and double tubes of the ship’s 112-m waterslide, with lights and music to add to the fun.

Outdoor Areas

At 339 metres, MSC Seascape is the longest ship in the fleet and offers 13,000sqm of outdoor space. Stand-out design features include spectacular glass-floored Bridge of Sighs located at the unique vantage point on deck 16 – 22 metres above the Infinity Pool, stunning panoramic aft elevators and stylish glass-floor catwalks on either side of the ship on the waterfront promenade.

Marina Bar

The Marina Bar can be located on deck 18.

Beer Festival

Fun-packed festive celebrations with a Bavarian flair – decorations, costumes, games, music and of course beer. There’s even a Master of Beer competition and a 6-metre-tall inflatable beer mug.

Sports Bar

The Sports Bar can be found on Deck 8.

Sailaway Party

A start-of-the-cruise event celebrating the ship’s departure, led by the Entertainment Team and Dancers in a spectacular Costume Parade.

MasterChef

The world’s best-loved food show awaits you on the MSC Cruises fleet! Experience the adrenaline-fuelled creativity of an extraordinary on-board cooking competition for adults and junior guests.

Art Gallery

The Art Wall

Welcome to The Art Wall, an inspiring venue on MSC ships where creativity flourishes, inviting you to immerse yourself in a vibrant celebration of artistic expression and the transformative power of art at sea.

Celebrate artistic expression aboard

MSC Cruises is proud to host in the Art Gallery of MSC Grandiosa, MSC Virtuosa and MSC Euribia artworks from groundbreaking figures in pop and contemporary art. Their distinctive style and works have profoundly transformed the landscape of art world.

Theme Parties

We organise various daytime and evening Theme Parties on board. You may wish to bring bright fun clothes for the Sunshine Party and something white for the White Party.

Arcade

Spend a few fun-filled hours gaming at the Arcadeon board the ship. Pit your wits and skill against your friends in a variety of classic arcade games, including video games, pinball, and more.

Photography

An MSC cruise is filled with so many memorable moments, you won’t want to miss any!

Let our professional photographers capture all the highlights of your time on board: from embarkation day and sail-away parties to dining experiences, meeting the captain, and all the fun moments in between.

Timeless cruise memories

Capture the essence of your holiday with our specialised photo services. From personalised portrait sessions to unique keepsakes, MSC Cruises offers unforgettable ways to immortalise your vacation memories.

Photo Gallery

Don’t forget to explore the All-Inclusive Digital Photo Package, which includes digital files of all the photos taken by our professional photographers on board. Digital photos are available for download only during your cruise. Keep in mind, once you disembark, downloading your photos won’t be possible.

Iris Galerie

Transform your iris into a masterpiece.

Iris Galerie offers a wonderful experience that is a singular and complete package, to give as a gift or to share. A unique creation: the breathtaking landscapes and vibrant colours of your iris on your individual Iris photo. You will discover the beauty of your iris by yourselves, as a couple, among friends or family.

This new and innovative work of art concept transforms your iris into a masterpiece.

Timeless Studio Photograph

A dedicated Studio Photographer will provide you with a unique photo opportunity to capture the special moments of your cruise. During a private consultation you will be presented with the best locations around the ship so you can choose where your photoshoot will take place. Every photo will be taken with top of the line equipment by our highly-skilled, studio photographer using creative lighting techniques. Pictures are printed on premium photo paper. After your session choose from our different packages and take home lasting memories. Timeless Studio photos are only available to purchase onboard during your cruise. They can not be download online or purchase after your cruise ends.

MSC Factor

Think you’ve got what it takes to be a star in our on-board talent competition, The MSC Factor? Then come and showcase what you can do in the most exciting talent show at sea. Whatever your specific talent may be, don’t be shy – come and show the world what it’s been missing.

Horizon Bar

The Horizon Bar can be found on Deck 19.

MSC Aurea Spa

Offering a wide selection of Balinese massages and other wellness and beauty treatments to revitalise body and soul, the lavish MSC Aurea Spa on MSC Seashore is a haven for relaxation and pampering, complete with a thermal area, beauty salon and nail boutique while the Saloon and barber are completely redesigned.

Gym by TechnoGym®

Fitted with authentic TechnoGym® equipment and featuring panoramic ocean views, the on-board gym is the place to be for all those who take their fitness regime seriously. Hone your physique with a full set of TechnoGym® apparatus every day of your cruise to look better than ever before.

Type of service: Included

Hair Salon & Barber Shop

Hair Salon

Refresh your look with a new hairstyle! There are different packages which include a personalised shampoo & conditioning mask, a haircut and a single process colour treatment. Leave the salon styled and ready for a great evening onboard.

Barber Shop

Inside the MSC Aurea Spa there’s a dedicated Barber Shop to keep you looking at your best during your time on board! Leave the salon styled and ready for a great evening. 

Type of service: Charges apply 

Beauty Salon

Refresh your look with a new hairstyle! There are different packages which include a personalised shampoo & conditioning mask, a haircut and a single process colour treatment. Leave the salon styled and ready for a great evening onboard.

Type of service: Charges apply

Thermal Area

Start your wellness journey in our on board thermal area and achieve a lasting feeling of absolute well-being that will stay with you well beyond your cruise. Our thermal experiences are designed to slowly raise your body temperature while you relax, taking full advantage of the holistic and therapeutic benefits of water and heat.

Type of service: Charges apply

Power Walking Track

Enjoying time off on your cruise doesn’t need to mean letting your fitness routine slide, so gear up and rendezvous with the power walking and jogging track on deck to get your daily exercise fix while also savouring outstanding ocean views.

Type of service: Included

Basketball

Come to the outdoor basketball court at the Sport Centre for a chance to hang out with friends, have fun shooting hoops and enjoy a full-body workout at the same time. You may not make the latest line-up of the Harlem Globetrotters, but you’re sure to have a great time.

Type of service: Included

Tennis Court

Anyone for tennis? Play to your heart’s content at the outdoor or indoor tennis court of our on-board Sport Center. Tennis is ideal for getting some healthy activity, honing your hand-to-eye coordination and having loads of fun. Game, set and match to you.

Type of service: Included

Volleyball

Fast-paced, energetic and a ton of fun to play, volleyball is one of the world’s most popular team sports and one you can enjoy at the outdoor volleyball court at the on-board Sport Center. Burn some calories and get a thorough cardio-vascular workout while you land a kill and beat the opposing team.

Type of service: Included

Five-A-Side Football

Fancy a game of footy? Your wish can be granted at the outdoor five-a-side football pitch at the Sport Center. Team up with some friends or family and play a match against another on-board team. A great way to have fun, get active and turn strangers into friends.

Type of service: Included

Sport Tournaments

Tennis Tournament – if you’ve got a killer backhand then why not enter our onboard tennis tournament? It might not be Wimbledon but it’ll serve up a great workout and possibly a taste of glory, too

Soccer Tournament – can you kick it? Yes you can! Sign up for the onboard soccer tournament and show off your skills. Your team needs you, so get involved.

Volleyball Tournament – unleash your competitive side in our very own onboard volleyball tournament. Quick reactions and impressive reach could lead you and your team to glory!

Basketball Tournament – ready to shoot some hoops? Then enter our onboard basketball tournament. Get involved and prepare for glory!

Ping Pong Tournament – pick up a paddle and prepare for battle! The ping pong tournament is on and you’re invited. Ready for the challenge? See you there!

Table Soccer Tournament – if you’re a fan of football in the miniaturized form known as foosball why not enter today’s tournament? Just remember the golden rule – no spinning!

MSC Yacht Club Excursions

Make every moment ashore an unforgettable experience

Explore marvelous destinations all over the world with MSC Yacht Club by immersing you in luxury, exclusivity, and premium privilege, such as private transportation, smaller excursion groups, all-inclusive benefits.

From paradisiacal beach getaways and upscale adventures to authentic cuisine, enlightening arts and craft workshops, storied architectural visits, elevate your journey with MSC Yacht Club Excursions.

Get ready to unveil a world of unparalleled luxury and exploration.

Desirable Locations
Stylish beaches, elegant resorts, private catamaran voyages

Local Artisanry
Local arts, traditional handcraft, cultural workshops

Architectural Treasures
Castles, palaces, UNESCO World Heritage Sites

Authentic Cuisine
New flavours and exciting culinary journeys

Upscale Adventures
Premium, unspoilt locations and adrenaline fuelled-activities

Tailor-made Excursions
Private guides, customized adventures & experiences

EXCLUSIVITY

• MSC Yacht Club Limited – Uncover unforgettable destinations, purely for Yacht Club Guests.
• Dedicated personnel – Flawless service at every stage, from booking advice to onboard butlers to excursion experts ashore.
• Meticulously crafted itineraries – Enjoy carefully constructed excursions, chosen to maximise wide-ranging leisure interests.

COMPREHENSIVE LUXURY

• Out-of-ordinary activities – Curated activities allow a deep dive into the destination’s culture and particularities.
• One-of-a-kind venues – Carefully selected venues to represent destination uniqueness and to get the most out if it.
• Outstanding services – All details are organised – simply prepare to enjoy the most relaxing journey.

PRIVILEGES

• Escape the crowds – Relax in the ease of smaller group excursions, allowing for deeper exploration of destinations.
• Private transportation – Premium transfers, including minivans and cars, provide ultimate comfort.
• All-inclusive – Sit back and soak up all-inclusive indulgence without fretting about extra fees.

EXPLORE THE WORLD IN STYLE WITH OUR EXCLUSIVE MSC YACHT CLUB EXCURSIONS

Discover the essence of our destination through our selection of expertly curated excursions and let us help you craft an unforgettable cruise tailored to your interests and preferences. Book your exclusive excursions online and get up to 20% off the onboard price.

MSC Excursions

Make the best of your time ashore

Explore your destination with Culture & History tours, Scenic Routes, or Active & Adventure options. Relax with Nature’s Wonders, Easy and Accessible tours, or enjoy Sea & Sun’s experiences and Something Special excursions.

City Tours

Explore the city centre with a guided tour and soak up the local scenery with a comfortable coach ride.
The easy way to get to know your destination.
Explore all city tour excursions for your cruise.

Culture and History

Learn all about the history and culture of your destination, with visits to must-see locations and guided tours of key sites. The ideal route to local knowledge.
Explore all cultural and historical excursions for your cruise.

Family Fun

Take your children on a journey of discovery, with a special programme for kids. The perfect family trip.
Explore all family fun excursions for your cruise.

Natural Wonders

Immerse yourself in spectacular scenery and discover the fascinating flora and fauna of your destination.
Your passport to the wonders of the natural world.
Explore all natural wonder excursions for your cruise.

Scenic Route

Admire your destination in total comfort, with a scenic coach tour taking in the best views and the main places of interest.
The relaxing road to discovery.
Explore all scenic routes excursions for your cruise.

Sea and Sun

Treat yourself to some pure relaxation, basking on a beautiful beach or enjoying the stunning views on a scenic boat trip.
A winner for sea and sun lovers.
Explore all sea and sun excursions for your cruise.

Something Special

Pursue your interests in new places! From gastronomic tours and guided shopping trips to religious visits, there’s a world of pastimes and passions to explore.
Explore all special excursions for your cruise.

Active and Adventures

Head ashore in search of adventure! Opportunities for sport and fun range from trekking and snorkeling to kayak tours and 4×4 vehicle adventures. The active choice.
Explore all active and adventures excursions for your cruise.

Bike Adventours

Explore a city from the seat of a MSC bicycle. See, hear, smell and feel the destination like never before.
Explore all bike excursions for your cruise.

Ocean Cay MSC Marine Reserve Excursions

Nature made it beautiful, we made it unique

Discover our new and exclusive Bahamian destination: Ocean Cay MSC Marine Reserve.

Here you can spend a one-of-a-kind experience on an authentic Caribbean Marine Reserve, while connecting with the natural world, feeling the warmth of the Bahamian spirit and immersing in an eco-friendly environment.

Marine Reserve offers guests over 2 miles of white sand beaches to spread out and relax beside crystal blue water, and activities for all ages day and night.

With docking right on the island, you can walk straight off the ship to one of the island’s multiple beaches where chairs, umbrellas and cabanas await. Spend the day snorkeling, paddle boarding, jet skiing and more, or for wellness and relaxation, visit The Spa at Ocean Cay offering beachside massages.

Grab a snack or refresh with an Instagram-worthy beverage at food trucks and beach bars throughout the island. With late night — or overnight — stays on many cruises, you’ll get to spend a full day, or two, on our stunning island. Melt into the sunset with a beach picnic, fire pits or a glow paddle boarding experience in our lagoon. Then, watch as the Lighthouse shines with a spectacular light show.

It’s no wonder Ocean Cay MSC Marine Reserve has been named Best New Cruise Destination!

Book your cruise to Ocean Cay MSC Marine Reserve or enhance your cruise.

MSC Foundation Centre

Educational interactive game experience for Children: the room transforms into a colourful 3D aquarium that’s the scene of a great interactive game teaching about the importance of care for environment.

Adults can learn about the issues that the Foundation is striving to resolve, about its programs and partners. The guests have the possibility to show their generous support for the Foundation’s lifesaving programs by making direct donations or purchasing stylish collection of MSC Foundation merchandise.

MSC Bike Adventours

Get ready to cycle into adventure

One of the best ways to explore a city is from the seat of a bicycle. MSC Bike Adventours are about delivering memorable cycling experiences with regular or electric bikes through carefully crafted itineraries discovering destinations’ highlights guided by our passionate Bike Leaders.

Join the adventure exploring vibrant cities and stunning landscapes, gliding along on a dynamic and a low-environment impact ride in the sun-kissed Mediterranean, the captivating Northern Europe, and the dazzling Emirates, with even more exhilarating destinations on the horizon! 

You don’t have to go fast, you just have to go

MSC Bike Adventours are catered to all levels, featuring both leisurely rides and energetic adventures delivered in small groups to ensure a smooth ride. Reserve today the Bike Adventours to secure the ride into your next adventures.

MSC Bike Adventours Clothing

Ride longer and feel stronger with our pro cycling jersey and race ready bib, designed by Essor Design studio and available exclusively onboard. Available in S – XL.

You can have yours with our MSC Bike Adventours.

Family Excursions

Discover each destination with your children at a rhythm that suits families, thanks to our Family Fun excursions. Guided by talented, qualified local guides in constant contact with the ship, they are your passport to new cultures, historic monuments, natural beauty and more.

What’s more, kids get a special price on shore excursions!

• Babies and Infants aged 2 and younger will be carried free of charge
• Children between the ages of 3 to 13 years have a discount up to 30% vs adult price
• Book now and save up to 20% vs onboard prices!

Responsible Shore Excursions: Protectours

What are Protectours

We are committed to preserving a beautiful world for future generations to enjoy. By focusing on the environment, PROTECTOURS helps to achieve this vital goal. All tours involve activities with lower environmental impact – like walking, cycling, or kayaking – while others make a direct contribution to the environment, for example, tree planting or beach cleaning. So, you can enjoy original insights into the natural world while preserving its beauty and helping to ensure a better future!

A world of amazing experiences

PROTECTOURS offer you unforgettable experiences in close contact with nature and communities in a variety of environments around the world. Local guides, with an expertise in wildlife or traditions, will bring you to snorkel around a coral plantation, or take you on a Fjord Safari aboard a hybrid-electric catamaran and much more.

MSC Cruises and the environment

We care for the environment in which we operate, the guests who sail with us and the people who work with us. Our commitment extends to our onshore activities too. PROTECTOURS are not only a way to offer our guests a variety of shore excursion with less impact, but also a means encouraging our onshore partners to develop tours that are focused on protecting the environment.

Easy & Accessible Excursions

Our Easy & Accessible Tours make exploring comfortable for everyone. These tours allow slow walkers, wheelchair, scooter users and any guests that like to leisurely explore, to visit the best each destination has to offer on easy tours created just for them.

MSC Accessible Tours are currently available in the Caribbean and Western Mediterranean.

EFFORTLESS EXPLORATION
Explore each destination at your own pace

Through specifically selected itineraries and specially designed tours, guests will be able to enjoy step free routes at their own pace, experiencing the wonders of our destinations in total comfort. Accessible vehicles will be available to accommodate small groups, and tours itineraries will always include access to special needs restrooms. Please note that vehicles and their wheelchair & scooter requirements (width, height, weight) vary from tour to tour so make sure to carefully check the specific requirements within each tour description.

TOURS FOR EVERYONE
Comfort and freedom for all guests

Explore the world with wheelchair-accessible vehicles, expert guides, and step-free routes tailored to your needs.

Accessible Vehicles & Facilites
Vehicles equipped with a wheelchair accessible solution. We visit accessible bathrooms equipped with wide doors.

Small Groups with Expert Guides
Small Groups or Private Vehicle for you and your companion/s with expert guides

Visit at your own pace
Tours made to leisurely visit the destination’s highlights while taking into account guests’ special needs and facilitating each participant in moving independently.

Step-free Routes

Tours aim at eliminating obstacles and ensure a smooth access to all of the highlights visited.

Introducing our Mediterranean partner

Accessible Travel Solutions (ATS) is the world’s largest provider of accessible shore excursions, proudly offering inclusive experiences across a wide range of destinations. With more than 15 years of expertise in accessible travel planning and first-hand, on-the-ground accessibility research, ATS ensures that every tour is thoughtfully designed to meet the needs of wheelchair users, seniors, and travelers with limited mobility.

ATS is Sage Inclusion accessibility certified, this designation reflects their commitment to rigorous training and service standards in accessible travel. This certification ensures that the team and partners are equipped with best practices for inclusive hospitality, including accessible communication, customer care, and logistics planning to serve travelers with disabilities confidently and respectfully.

“We are honored to partner with MSC Cruises in our shared mission to make unforgettable holiday accessible to all. This collaboration reflects a strong commitment across both brands to elevate awareness and expand opportunities for barrier-free travel around the world.”

Behind The Scenes

Come and see how we do it! Go “Behind-the-Scenes” and experience what goes into delivering a perfect cruise vacation.

Explore several “off-limit” areas of the ship

Are you ready for the ultimate behind-the-scenes experience on our magnificent cruise ship? This exclusive excursion is limited to small groups of 20 people, so you’ll have a truly intimate and immersive experience.

Join us as we take you on a journey through the hidden corners of our ship, where only a select few have gone before. You’ll have the chance to see the inner workings of the ship, from the bridge of command, engine room to the gallery and beyond.

A one-of-a-kind discovery tour

Our knowledgeable tour guides and shipboard staff will be on hand to answer any questions you may have and give an overview of the internal operation of the ship.

But that’s not all – you’ll also have the opportunity to meet the ship’s captain and learn about their experiences at sea. This is a once-in-a-lifetime chance to get an inside look at the operations of a cruise ship and to see what goes on behind the scenes. Don’t miss out on this amazing opportunity – book your spot now to ensure one of the very few seats available!

Special Dietary Requirements

MSC Cruises S.A. makes every effort to accommodate our guests’ dietary requirements whenever possible.

We keep special needs in mind when planning our menus and serving our meals.

ALLERGENS

MSC Cruises S.A. is aware that some foods may cause an allergic reaction due to intolerance of some ingredients such as the 14 major recognized allergens listed in the Regulation (EU) No 1169/2011 which are: gluten, soybean, peanuts, lupin, nuts or treenuts, sesame, crustaceans, fish, mollusc, dairy product, egg, mustard, celery sulphite & sulphur dioxide; therefore, guests are advised to inform the Company of any such allergy at the time of booking but not later than 30 days prior to sailing (by filling out the Accessibility Form). We further ask guests to report the special diet needs to Reception – Guest Service and the Maître d’hôtel in the Main Dining Room upon first boarding the ship and prior to consuming any food or beverage onboard. Although there are several options at our various restaurants, our main dining rooms are best equipped to handle special dietary requests and reduce the unintentional risk of cross-contamination, we therefore strongly advise guests with allergies to have their meals in the main dining rooms, where our dining staff are best able to assist.

Although MSC has implemented robust preventive measures, the risk of accidental allergen cross-contamination cannot be completely ruled out due to the limited space on the ship.

We advise our guests who are knowledgeable about allergies or intolerances to always carry their prescribed emergency medications as directed by their physician, enabling them to respond effectively in the event of an allergic reaction.

When booking a tour with a meal included, please remember to always communicate your special dietary need to the staff.

Please be advised that on private islands and private beaches, we have limited capacity to ensure full allergen control. Consequently, MSC recommends that guests with specific dietary requirements have their meals in the Main Dining restaurant on board.

MEALS WITH GLUTEN-FREE INGREDIENTS

MSC Cruises offers dedicated menus for meals with gluten-free ingredients (breakfast, lunch, and dinner) in the main restaurants on most of its ships. Guests sensitive to gluten should always reach out to the dining supervisor.

Please be advised that on MSC Armonia, MSC Sinfonia, MSC Opera and MSC Lirica guests are offered a limited selection of commercial, pre-packaged gluten-free snacks such as biscuits, croissants, sponge cakes and muffins.

Coeliac guests or guests with sensitivity to gluten should always reach out to the dining supervisor instead.

KOSHER MEALS

Kosher meals (pre-packaged breakfast, lunch, and dinner) may be available on board for an additional charge of €25/$30 pp/day. Kosher meals can be consumed in the main restaurants and must be booked at least 30 days before the ship’s departure. Considering the restricted selection of choices, please do not forget to always specify any allergy or intolerance.

HALAL MEAT

Halal products (beef, lamb and poultry) may be available on board following the former request of the guest at least 30 days before the ship’s departure. If we are notified outside this deadline, we will do everything in our power to provide the services requested, but this cannot be guaranteed at such short notice.

VEGETARIAN/ VEGAN MEALS

Vegetarian and Vegan-friendly dishes are incorporated into our buffet and dining room culinary offerings.

Our menu in the dining room includes always vegetarian and vegan options.

OTHER DIETARY REQUEST

Guests who need to warm up baby formula or breast milk are referred to Room Service.

For medical reasons or for infants, guests can specifically request some food to be blended onboard.

Guests who for medical reasons wish to bring their own additives to the food served on board are directed to take care of mixing and dosing themselves for safety reasons.

Following written approval from the Company, Guests can also bring their special sealed food on board. Products to be taken onboard should respect EU food labelling / packaging regulations and should not have an imminent expiry date. Once open they should be consumed as per instruction on the label. Our onboard staff are not authorized to store, cook or heat food items brought by guests.

To inform us of your special dietary request, please fill in the form at the following link Accessibility&Medical Request Form

Dress Code

We want to make sure you are always prepared when cruising with MSC. Below are some suggestions to make sure you pack appropriate clothing for the various activities you will undertake during your cruise.

Daytime Attire

Casual wear is recommended for daytime attire. Shorts and T-shirts are permitted.

Evening Wear

A more polished look is recommended for evening wear when dining in the main dining rooms, speciality restaurants and while enjoying the entertainment in the theatre, bars, and lounges. Collared shirts, tailored trousers or shorts, skirts, and dresses are suggested. It is advisable to layer clothing and bring a light jacket or jumper for cooler nights and the ship’s air-conditioned public areas.

Gala Night

On Gala Night, dress to impress! Whether that means a tuxedo, suit and tie, evening gown or cocktail dress, or perhaps it’s your very best jeans and polo shirt, your attire should fit your own level of elegance. The only thing required is your smile.

Theme parties

We organise various daytime and evening Theme Parties on board. You may wish to bring bright fun clothes for the Sunshine Party and something white for the White Party.

Dress Restrictions

Specific restrictions may be enforced by onboard staff members including restaurant hostesses and management. At no point is swimwear allowed in any formal dining venue for any meal, including breakfast and lunch. Shorts, flip flops, and tank tops are not allowed for Evening Wear or Gala Night in the Main Dining Rooms, Specialty Restaurants, or MSC Yacht Club. T-shirts are not allowed to be worn for Gala Night. Dress code rules that are posted outside the buffet should be followed.

Sports lovers

For sports lovers, gym shoes and tracksuits are must-haves when using our cutting-edge gym and attending yoga and dance courses, where available.

Northern Europe cruises

For cruises sailing towards the Svalbard Islands and Polar areas, please ensure you have adequate polar clothing.

Shore Excursions

For shore excursions, which may include visits to religious sites, we advise that appropriate clothing should be worn (covered knees and shoulders).

Smoking Policy

In line with global standards, smoking areas on board are fewer than non-smoking areas and are indicated by signage and ashtrays. Smoking is forbidden in all indoor areas, with the sole exception of the casinos, during opening hours for Guests who are seated and playing.

Smoking (including e-cigarettes) is not permitted in cabins, on cabin balconies and anywhere not expressly indicated by signage and ashtrays.

The Company reserves the right to levy a fee should passengers be found smoking in non-designated areas of the vessel. Repeatedly smoking in non-smoking areas can ultimately lead to disembarkation.

We remind you that throwing cigarette butts or anything else overboard at sea is strictly prohibited as it may seriously put in danger safety at sea.

You can find more information on our Guest Conduct Policy Here.

Wi-Fi

Wi-Fi is available on board all of our ships.

Satellite Internet Access is available in all public areas of the ship and in most cabins, including all MSC Yacht Club suites. All you need is one of our Satellite Internet Access packages and a mobile internet device (smartphone, tablet, laptop, etc.).

You can also access the internet without the need for a mobile device, by using the computers in the Internet Café on board.

When at sea, it is not possible to access the internet using a high-speed broadband connection as you would on land. Instead, internet connectivity on board is provided by links between the ship and communications satellites in orbit far above the Earth.

Service Animals

WHEN A DOG IS A SERVICE ANIMAL

A service dog is a dog that has been individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the person’s disability. MSC welcomes service dogs on board its cruise vessels, provided they are in good health and in possession of all documents necessary for entry to the foreign countries visited during the cruise. For cruises including UK waters, the dog must be a full member of either Assistance Dogs International (ADI) or International Guide Dog Federation (IGDF).

Service dogs who are still in training, emotional support and companion animals are not recognized as assistance dogs, hence not allowed on MSC vessels.

SERVICE DOG ONBAORD A CRUISE SHIP

MSC Cruises can provides a relief area with mulch but the guest, on his/her part, undertakes to be personally responsible for the custody, nutrition and general care of the animal throughout the period spent on board (with the help of a carer or fellow traveler if applicable) and for the possible damage caused by their service dog. If the service dog’s behavior creates a fundamental alteration or a direct threat to safety, the dog may be denied boarding or removed from the ship along with the owner at the guest’s expense. Service dogs are permitted to accompany the person with a disability in all public areas, including dining venues. While in public areas, dogs must be on a leash, harness, or other restraining device. Due to health regulations, service dogs are not permitted in recreational water facilities: pools, whirlpools, spray parks or Spa facilities.

If the guest chooses to disembark the ship at a port at which the service dog must remain onboard, the guest must make arrangements to ensure that the dog is cared for. Note that the ship’s staff are not available nor trained to care for the dog, nor can the dog be left in the cabin unattended.

We do not offer the service of a vet on board and the ship’s doctors are unable to assist. Due to the nature of some shore excursions, kindly note service animals may not be permitted.

SERVICE DOG’S DOCUMENTATION

It’s the guest’s responsibility to ensure that all documents related to the service dog are in compliance with all local regulations for each port of call of the itinerary and are submitted to the company at least 60 days prior to the start of the cruise.

Please note that for the Worldcruise, documentation needs to be presented to the company at least 6 months prior to start the cruise as its special itinerary calls to more than 15 countries, and 50 ports, some of them very remote and with very strict bio-security requirements.

Hard copies of the documents must be provided at embarkation and to Reception-Guest Service once onboard.

Please be advised that in some ports of call the service dog might not be allowed to get off, according to local immigration rules.

The documentation and immunization requirements are established by government authorities and not MSC Cruises. Please note requirements are subject to change without notice, and travel plans/certifications shall be shared with us to confirm compliance with all destinations Port Health Authorities, considering the departure/transit ports too. If any problem is experienced with the dog documentation upon entry in any port, all related costs for either the quarantine of or re-export of the dog will be the dog owner responsibility. Pet Passport and Third Country Certificates must be signed, dated and stamped by an Official Certified Veterinarian. Please be aware that obtaining those permits can take weeks or months, and some countries may not allow animals to enter at all. Copies of completed permits for each port of call must be sent to us as soon as available, prior to the sail date.

Documentation that is required includes but not limited to:

• A brief, written explanation of what specific tasks the animal has been trained to perform must be provided. This can be added to the notes section of the Accessibility and Medical Request form. In accordance with some specific local regulations, a training certificate might be requested as well.
• Veterinarian certificate stating that the animal is healthy.
• Department of Agriculture permits
• The animal’s compulsory identification document issued by the competent local health authority, stamped within the 24 hours preceding the journey by the veterinarian certifying the animal’s physical condition (for itineraries in European waters) 

Onboard Language

The company uses six main languages for its communications: English, Italian, German, French, Spanish and Brazilian Portuguese. The order in which these languages appear is determined exclusively by the number of guests in each language group as a proportion of our total guests. The cabin information booklet and other printed material used on board are available in different versions for each of the six languages listed above. The order of the languages used in our menus changes depending on the area of the world in which each ship is located.

Accessibility

• If you are pregnant, the information should be provided at least 2 weeks before sailing date
• For service dogs this is required at least 60 days before the sailing date.
• Note that due to the complexity of the Worldcruise itinerary, early deadlines apply.

This allows us time to provide the best possible service for our guests, which is determined by the facilities and resources on board each ship. If we do not receive timely notification, MSC Cruises cannot guarantee the requested accommodation. However, we will always strive to ensure every guest receives the accommodation they need to enjoy their time onboard. Due to the limited availability of accessible accommodation, guests are recommended to notify us as soon as possible as they will be allocated on a first come, first served basis.

if you booked through our website, the documentation should be sent to the following email address: specialservicesuk@msccruises.co.uk. However, If you booked your cruise through a travel agency, the documentation should be sent directly to your travel agent.

REDUCED MOBILITY

For guests who primarily use a wheelchair or mobility scooter, we highly recommend reserving a cabin for guests with disabilities or reduced mobility. These cabins are specifically designed with enhanced accessible features, including handrails for support, ramps for easy balcony access, lower shelves for convenient storage, spacious wet-room-style bathrooms, and wider entrance doors for smoother navigation. These thoughtful features are incorporated to cater to the unique needs of individuals with reduced mobility, promoting a more comfortable and independent experience.

While standard cabins may be suitable for guests with minor mobility impairments or those who do not require a wheelchair to move around the cabin, they are not suitable for guests who rely on a wheelchair as their primary means of mobility. Since availability of reduced mobility cabin is limited, and requests will be accommodated in a first come, first served basis, it is important to request it as soon as possible and consider also the possibility of considering eventually a different sailing date. If you choose to book a standard cabin, you are acknowledging that you can stand for brief moments and take a step without a mobility device and can access the bathroom area without additional supports (a shower stool can be requested, if needed). If you use a wheelchair or scooter, it’s essential to verify that your wheelchair meets our size restrictions.

The wheelchair should not exceed 50cm (20 inches) in width, have a weight limit of 45kgs (99 pounds), and, when folded, should not exceed 50cm (20 inches). These limitations are in place to ensure safe maneuverability and storage within the cabin space. For safety and convenience, wheelchairs, mobility scooters, and other assistive mobility devices must be stored inside your cabin when not in use. They cannot be stored in the hallways. Please take this into consideration when booking a regular cabin.

This policy aligns with International Safety Regulations and helps maintain clear and safe passageways throughout the ship.

Given the strict International Safety Regulations governing cruise ships and the limited capacity for carrying assistive mobility devices, it is imperative that you declare any wheelchairs or scooters you intend to bring onboard at the time of booking or as soon as you become aware of the need to bring them. This advance notice enables us to assess space availability and make the necessary arrangements to accommodate your device. Failure to provide this information at the time of booking may, regrettably, result in your device being denied boarding, a situation we are committed to helping you avoid.

To further support guests with reduced mobility, MSC Cruises offers a range of services:

• Mobility Aids: Guests are welcome to bring manual or electric wheelchairs or scooters, as well as other mobility aids such as canes, rollators, walkers, and crutches, which need to be stored inside the cabin. Please be reminded to communicate it during your cruise reservation through the Accessibility&Medical Request Form. If you plan to bring an electric wheelchair or scooter, please specify the type of battery it uses (gel, dry, or lithium). For safety reasons, wet batteries are not permitted on board MSC ships.

Please confirm the dimensions of the specific vessel on which you will be sailing to ensure your mobility device comfortably navigates through the cabin door.

Wheelchairs are available on board our ships, for the use of guests during embarkation and disembarkation only, or in case of emergency. Guests that require constant use of a wheelchair or any other form of support must bring their own equipment with them. It is the responsibility of the guest to check with the relevant producers/suppliers that this equipment is safe to take onboard and use on a cruise ship, and to organize both its delivery to the departure terminal in good time for embarkation, and its collection at the end of the cruise.

• Cabin Amenities: Upon request, we can provide a shower stool in standard cabins to enhance comfort and safety.
• Shore Excursions: MSC Cruises offers “Easy & Accessible” tours specifically designed for guests with reduced mobility. We recommend inquiring about the availability of these tours at the time of booking, as they may vary depending on the destination.
• Embarkation and Disembarkation Assistance: Please be informed that outside the cruise terminal assistance is not guaranteed. However, assistance is available from the ship to the pier and vice versa at ports of call, but once ashore MSC will no longer be able to provide assistance, and guests will need to be able to enjoy their visit autonomously.
• Airport and Flight Assistance: If you have booked your flights through MSC Cruises, you are requested to notify us at the time of the booking about any accessibility needs.
• Accessible transfers: Should you need to purchase a transfer from the airport to the cruise terminal and vice versa, please ensure you request an accessible transfer via your travel agents or our MSC Cruises Contact Centre.

Tender Service: In some ports, due to operational needs, the ship is anchored, therefore guests will disembark from the ship using a complementary tender service that runs from ship to shore for the entire duration of the ship’s stay in port.

If the cruise itinerary includes ports where tender boats are used for shore access, please be aware that guests must be sufficiently fit and mobile to embark and disembark from the tender without assistance. This means that guests must take into consideration the use of steps, the possibility of gaps, height difference between the platform and the tender, the potential sudden movement of the tender, the dimensions and weight of the mobility device. Please be informed that crew members are not permitted to carry wheelchairs or mobility scooters into the tender. In case of any doubt about the itinerary, please feel free to reach out to our MSC Contact Center.

To inform us of your reduced mobility need, please fill in the form at the following link Accessibility&Medical Request Form

VISUAL IMPAIRMENTS

Guests with visual impairments will find braille signs available at the entrance of the cabin door and safety instructions available in braille (on top of an English audible version). Moreover, majority of the onboard elevators’ signs are in braille with the addition of the audio call signal on ships of last generation.

For guests with partial visual impairment, the digital daily programs and menus can be available in large print versions, upon request.

Service dogs are welcomed onboard our ships. Please refer to the dedicated session in chapter 1.8.

While our onboard staff is committed to providing excellent service, it’s important to note that they are not specifically trained to provide daily care or assistance with personal tasks such as eating, dressing, or personal hygiene, nor can offer a 24/7 guiding service. Upon embarkation day, an orientation tour of the ship can be offered upon request together with a meeting with our staff to provide a general overview of the ship’s program and entertainment activities.

The more information is provided, the more we will be able to provide accommodation for your needs. For example, knowing the degree of visual impairment and the level of autonomy will help us to understand the level of assistance you may require and allow us to provide appropriate support.

To inform us of your visual impairment, please fill in the form at the following link Accessibility&Medical Request Form

HEARING & SPEECH IMPAIRMENTS

In accordance with International Safety Regulations (SOLAS), guests with hearing disabilities will automatically have a TDD/TTY System kit installed in their cabin. This kit typically includes light and vibrating devices installed under the mattress of the bed, a text phone to communicate with Reception-Guest Service, and an analog alarm clock to ensure you can receive important alerts and communicate effectively. As these kits are available in limited numbers on each ship, they will be assigned on a first come, first served basis.

For minor hearing impairments, a sound amplifier is available at the main Reception-Guest Service to increase the quality of communication with our staff.

Guests can also join a cruise with a sign language interpreter to further enhance communication access. A meeting with the onboard staff on embarkation day can be requested to have a general overview of the program of the ship and entertainments activities.

To inform us of your request for your visual impairment, please fill in the form at the following link Accessibility&Medical Request Form

RESPIRATORY NEEDS

CPAP / BIPAP

If you use a CPAP or BIPAP machine, kindly ensure that your device is compatible with the ship’s power supply, which is 120V/60Hz or 240V/60Hz. Outlets in guest cabins accommodate both U.S.-style and Northern European-style plugs. We recommend carrying your electrical devices onboard as hand luggage to prevent any damage during transit. Complimentary distilled water and extension cords are available onboard; however, a charge will apply if the extension cord is not returned. For safety reasons, guests are not permitted to bring their own extension cords onboard. If you require any extension cords, please request them at the time of booking.

Oxygen

Please be aware that the onboard medical center has a limited oxygen supply, primarily intended for use by patients within the medical facility. Therefore, if you require long-term oxygen therapy, it is your responsibility to make arrangements for your regular oxygen needs while onboard.

If you require oxygen, please note the following:

• Oxygen Concentrators: Like any other electrical device, oxygen concentrators must be compatible with the onboard power supply. Battery backup is recommended, and concentrators should be carried as hand luggage.
• Compressed Gas Cylinders: Arrangements for oxygen cylinder supply must be made through a vendor. The maximum permitted size is E or M-24 size (680 L at 2,200 psi). For safety reasons, only one cylinder is allowed in the cabin at any time, although additional secure storage may be available upon request. Secure cylinder storage is limited and should be requested well in advance of your sailing date. You are responsible for ensuring that your supply has been delivered and safely stowed before sailing. Please be aware that oxygen cylinders may be restricted on flights, so it is your responsibility to consult with the airline prior to travel.
• Liquid Gas Reservoir: Liquid oxygen reservoirs with a maximum weight of 55kg may be permitted if suitable safe storage is available onboard. This will be determined on a case-by-case basis by the Safety Department. Requests should be made at the time of booking or as soon as possible. You are responsible for filling portable cylinders, as the ship’s crew is not trained to do this.

Mechanical ventilation

For guests who require mechanical ventilation, it is essential to provide detailed information at the time of booking or at least 30 days before sailing. This information should include details about the ventilator type, spare battery capacity, and the caregivers who are able to operate the equipment. We do not recommend traveling on remote itineraries, including ocean crossings, specific regions such as Antarctica or Africa, itineraries with multiple consecutive sea days, or in remote locations where resources are limited in case of device failure.

To inform us of your respiratory need, please fill in the form at the following link Accessibility&Medical Request Form

COGNITIVE IMPAIRMENT

To better anticipate the needs of our guests with cognitive, behavioral or mental health conditions, we recommend consulting with your doctor before your cruise and consider traveling with a companion for support in case of need as our staff cannot provide daily personal assistance.

• Our medical team handles emergencies, not daily care. Depending on local regulations, you might need a fitness-to-travel certificate.
• Be aware that the cruise environment has noise, crowds, and bright lights. Please take this into consideration together with the size of the ship in terms of guest capacity when choosing your cruise.

Please be also advised that children with autism are welcome in our Mini Club provided they are toilet-trained and independent, as our youth staff who are fully trained in autism cannot assist with personal care.

To inform us of your cognitive condition, please fill in the form at the following link Accessibility&Medical Request Form

Sustainability

There’s more to cruising

We are committed to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet. We continue to work towards achieving net zero greenhouse gas emissions by 2050 by investing in new technology and design, renewable fuels and operational efficiency.

Our efforts are organised in key areas of action – People, Planet, Technology, Efficiency and fuels, Responsible tourism, Supply and value chain.

Social Responsibility

This section focuses on employee and guest welfare. Highlighting safety, well-being, career growth, and health standards. We aim to create a supportive environment for everyone in our business. Our commitment includes training and professional development, ensuring teams are prepared for all situations and fostering a respectful culture. Through this, we aim to support both personal and professional growth for everyone in our company.

Environmental Protection

This section focuses on the company’s commitment to environmental protection. Promoting ocean diversity and playing our part in protecting the planet is critical to our business, and we are determined to play our role and contribute to global efforts. We identify and implement practices for pollution prevention as well as supporting initiatives that protect marine and plant ecosystems.

Our decarbonisation journey

This section details our efforts to decarbonise fleet operations and minimise air quality impact through advanced technologies, energy efficiency practices, and renewable fuels. We are focused on sustainable strategies that reduce emissions and support a cleaner environment, aligning our operations with broader goals for reducing our carbon footprint and enhancing air quality through innovation and responsible resource use.

Creating positive impact

Cruises provide incredible opportunities for people to explore some of the world’s most stunning and fascinating locations. We want to support the communities we visit through responsible tourism and by contributing to positive social and economic impacts, ensuring future development and growth in the local communities we visit. By partnering with local businesses, investing in community projects, and respecting cultural heritage, we aim to create connections and leave a positive impact.

Responsible practices

Every year, we need to procure thousands of different items to run our operations, from engine parts to hand soap, crew uniforms to food and drink. Then we must ensure it’s delivered to our fleet of ships, which are constantly on the move. Our procurement teams are building relationships with suppliers all over the world to satisfy our requirements and meet our procurement standards.

Laundry Services

Everyone loves the feel of freshly-laundered clothes and the convenience of a same-day laundry service. Extend the relaxation after a wonderful long holiday by returning home with your shirts and trousers washed, dried and ready to put away. That’s why we offer several Laundry Service Packages to choose from.

Enjoy hassle-free laundry services

For a modest single charge, you and every traveller in your cabin can use the service whenever you like for up to 40 items per cabin per cruise. Your items will be collected before 12:00pm and returned within 48 hours. Laundry service is not available the last day of the cruise. 

Age Restrictions

Minors Policy

The Minors Policy protects the safety and well-being of all passengers on board. ‘Minor’ refers to any person under the age of 18 (on cruises that do not include a port in the USA) or 21 (on voyages that do include a port in the USA). We have recently updated our Minors Policy, effective May 15th, 2025.

Infants Under Two Years Old

Starting from 15 May 2025, infants under 2 years old are admitted on board, except on cruises starting from 11 nights onwards, for which it is required that the minor is at least 2 years old at the moment of embarkation.

Prams and wheelchairs are always allowed on board, but must be declared at the time of booking confirmation. Wheelchairs are available on all ships in the MSC Cruises fleet, for use during embarking and disembarking or in the event of an emergency and can be borrowed on board.

The age requirement does not apply in case the 11 nights (or longer) cruise is the combination of two or more cruises, where the ship returns to its Home Port during the cruise

Children Under 18 – 21 Years Old

To be considered an adult, passengers must be 18 or 21 years old at the time of embarkation, depending on the itinerary.

An exception applies for minors under 18 traveling with one parent or legal guardian, provided the following conditions are met:

• The parent/legal guardian must specifically request at the time of booking that the minors be assigned a cabin without an adult and sign a liability waiver, which must be submitted to the Contact Centre.
• The parent/guardian is traveling with 2 to 5 minors.
• The cabin is occupied by either one minor aged 12 or older, or two minors, with the eldest at least 12 and the youngest at least 8.
• No more than two minors may occupy a cabin without an adult.

For all other MSC ships:

• The parent or legal guardian and the minor(s) shall be accommodated in connecting cabins with the minor cabin’s balcony being locked or in interior adjacent cabins**.
• The parent or legal guardian shall be required to purchase a bracelet to have access to the cabin occupied by the minor(s) at any time during the cruise.

The ages will be verified through official documents provided during embarkation.

Travellers of all nationalities must be at least 21 to travel alone on cruises embarking in the US or travelling to the US. They must have turned 21 by the time they enter a U.S. port. Guests aged under 21 must travel accompanied by their parents or a legal guardian. Otherwise, a signed authorization letter from the absent parent must be provided when booking, along with the name of a chaperon or a designated individual in charge of the minor

Guests aged 18-20 may stay in a cabin alone if they are traveling with someone aged 21 or older, without any additional requirements.

Health & Medical

ON BOARD MEDICAL CENTRE

Our onboard medical centres are available 24/7 for emergencies. In addition, we offer twice daily clinics for routine medical needs.

Our onboard medical facilities meet or exceed the standards for cruise ship medical centres adopted by CLIA and include some diagnostic and treatment abilities; however, the ship’s medical centers do not have the same resources as a land-based hospital. They are staffed by full-time registered doctors and nurses, including paramedics on some ships. Their primary role is to provide emergency medical care and short-term treatment, rather than long-term nursing care. Guests unable to manage their daily personal care activities (feeding, bathing, dressing and toileting etc.) should travel with a caregiver who can assist with these tasks.

Please be advised that the non-medical staff on board are not specifically trained to give daily care and are not able to assist guests with personal tasks or personal hygiene needs (eating, dressing, bathroom or bathing).

PREGNANCY

For the health and safety of both mother and unborn child, MSC Cruises cannot accommodate guests who will be more than 23 weeks and 6 days pregnant at any time during the cruise. If you are pregnant but will be less than 23 weeks and 6 days at any point during the cruise, you will need to provide a letter from your obstetrician/gynecologist confirming your expected due date, that your pregnancy is low-risk, and that you are fit to travel without immediate access to specialized obstetric or neonatal care.

To inform us of your pregnancy, please fill in the form at the following link Accessibility&Medical Request Form

DIALYSIS

MSC Cruises does not provide individual haemodialysis.

However, guests who are stable and able to independently manage home peritoneal dialysis are welcome to sail.

Peritoneal Dialysis

Please be aware that there are risks associated with travelling on cruise ships while undergoing dialysis. Please review the Dialysis Risk form. It is crucial to discuss your risk with your nephrologist before choosing to cruise. Please notify MSC Cruises of your condition at the time of booking or at least 30 days before sailing. Guests on peritoneal dialysis are recommended not to travel on remote itineraries or those with multiple days at sea due to the lack of access to specialist care.

Guests who require peritoneal dialysis are responsible for supplying all equipment, medications and supplies necessary to self-perform dialysis. You are also responsible for ensuring these are safely on board on time prior to sailing.

To inform us of your special requirement for peritoneal dialysis, please fill in the form at the following link Accessibility&Medical Request Form

ENTERAL AND PARENTAL NUTRITION

MSC Cruises does not provide enteral or parental nutrition, but guests who independently manage it are welcomed onboard. Guests are responsible for providing all the feed and equipment required for the cruise.

To inform us of your special requirement for special nutrition, please fill in the form at the following link Accessibility&Medical Request Form

PHARMACEUTICAL

Personal Medication:

It is strongly recommended that you bring an ample supply of your personal medication, sufficient for the duration of the cruise and for a few days after the cruise ends. Please keep all your medication in its original labelled packaging. It’s also advisable to carry a prescription record or a written list of your medications, including the drug name, dosage, and times taken. While the medical center can assist in replacing some medications, MSC Cruises cannot guarantee that the exact medication or an equivalent will be available onboard.

Please note that cabin coolers are not refrigerators and are not suitable for storing refrigerated medications. If you need to refrigerate medication, we suggest bringing cool bags with ice packs or requesting cold storage medication in the medical center.

Controlled substances

Be aware that restrictions may apply to guests travelling with certain prescribed controlled drugs, and it is your responsibility to ensure you comply with the regulations of the countries you will be visiting.

It remains the responsibility of the guest to familiarize themselves with the above instructions and check the validity of their medication list with their treating physician or pharmacist.

Illegal substances

Guests are not permitted to bring substances or medications containing drugs of abuse or designated equivalents on board. This applies to all of the geographic areas we visit. This includes, but is not limited to:

• Marijuana (including prescription / medical marijuana), or any derivatives of THC (tetrahydrocannabinol)
• Illegal narcotics / drugs including synthetic designer drugs / New Psychoactive Substances (NPS).

OTHER MEDICAL NEEDS

To ensure the best possible care during your cruise, MSC Cruises Special Needs team will require full details of certain medical conditions or requests to assess whether your needs can be accommodated on board (please see some examples below). If there are any doubts, please contact the Special Needs team directly.

If you or your travelling companion:

• Are undergoing chemotherapy or taking immunosuppressant medication.
• Please note that chemotherapy cannot be administered on board. Due to potential travel-related health risks, MSC strongly advises guests on immunosuppressant medication to consult their specialist and obtain clearance to cruise prior to boarding.
• Have other complex medical needs requiring advanced care (for example, quadriplegic patients, those with significant incapacitation/loss of function, or those requiring round-the-clock care).
• Require specific medical interventions (such as laboratory tests, administration of injectable medication, wound dressings, etc.).

To inform us of your special medical requirement, please fill in the form at the following link Accessibility&Medical Request Form

VACCINATIONS

Guests are advised to consult their medical provider or travel medicine clinic prior to the cruise for information regarding recommended/required vaccinations for the planned itinerary. MSC Cruises declines all responsibility for guests who do not adhere to the recommendations on the prevention of infectious diseases or do not have the appropriate vaccinations to enter a particular port during the cruise.

REQUESTING RECORDS OR INVOICES FROM THE ONBOARD MEDICAL CENTRE

If you visit the Medical Centre and need a copy of your medical records or an invoice for insurance purposes, please ask the medical staff during your visit.

If you have already disembarked the ship please follow the steps below:

• Download the Medical Records Request Form available here.
• Complete and sign the form ensuring all required fields are filled, including your email address.
• Please note that the form must be completed and signed by the Guest who visited the medical center. If you are requesting records on behalf of a minor, please download and complete the dedicated form available here.
• Send the completed and signed form to customerservice@msccruises.co.uk

Requests are handled as quickly as possible. However, please allow up to 5 working days for processing and delivery

Fun Pass Package

The MSC Fun Pass Package offers endless excitement with extra credits for the Amusement Area, letting you enjoy thrilling activities like bowling, virtual reality games, and 4D cinemas. Perfect for the whole family, this pass guarantees hours of fun. 

The fun never stops

Anyone who has sailed with MSC Cruises knows there’s no shortage of fun things to do onboard our ships. From exclusive live shows to the most exciting water parks at sea, we defy you to utter the words “I’m bored” during a holiday with MSC Cruises.

A lot of activities and pastimes are included for free during your holiday, also there are some amazing activities which are extra. To make sure you get the most out of these extra activities, amusements and attractions we have the MSC Fun Pass.

How does the Fun Pass work?

By purchasing the Fun Pass online you can enjoy extra credits to use on board in the Amusement area. The Fun Pass can be linked to 1 guest account only, but it can be used by the whole family. Once the credit is finished, the cost of each attraction will be charged on your cruise account.

You can buy the Fun Pass on board in the Amusement Area, or for the best price book it online before your cruise and receive a 20% discount compared to the onboard prices.