Bora Bora & Pago Buffet Restaurants

Pago Buffet – A wonderfully comfortable and casual place to eat. Watch our chefs at work while you enjoy the best of Mediterranean dining with a spectacular sea view.

Bora Bora Buffet – Delight in a feast for all your senses at our exquisite buffet, where an exquisite array of delectable dishes from around the world awaits. Indulge in a gastronomic adventure as you savor the flavors, sights, and aromas that will take your taste buds on an unforgettable journey. 

La Reggia

Offering exquisite Mediterranean and international specialities and a change of menu everyday means that no two days are the same in our main restaurant.

Villa Verde

In our main restaurant, we offer a unique culinary experience every day. With our exquisite Mediterranean and international specialties and a daily changing menu, we ensure that no two days are the same, providing you with a fresh and exciting dining experience each time.

Sea Pavilion

This exclusive restaurant is a world of contemporary Asian culinary emotions.

Discover the culinary delights of the Sea Pavilion restaurant, where innovative fusion of Asian cuisines comes to life. In this restaurant the art of Hot Pot, a beloved comfort food across Asia, transcends regional boundaries with its universal appeal. At Sea Pavilion, we craft distinctive flavors to satisfy every palate, guaranteeing a memorable dining experience. Our tempting menu features an array of hot pot creations perfect for sharing, as well as refreshing appetizers to whet your appetite. 

Butcher’s Cut

This American-style steak house serves select Linz heritage angus beef, gold standard in high-end angus beef thanks to the best genetics in breed. The highest quality product custom cut by master butchers and aged to perfection. The menu is inspired by the great plains and it is accompanied by bold New World wines and cocktails with swagger.

L’Olivo Restaurant

A delightfully relaxed and cozy dining spot awaits you, offering the finest Mediterranean cuisine with a mesmerising ocean view. Watch our skilled chefs showcase their culinary expertise while you savour your meal in a casual ambiance.

The Strand Theatre

You’d normally have to travel to London to see top-end shows, but thanks to our West End-style theatres, you can enjoy superlative entertainment with an international line-up of artists without having to leave the ship. Take your pick from a fabulous programme; there’s sure to be a show you love.

Sports Bar

The name says it all; onboard passengers are unlikely to find a better place to relax and catch a game. There’s a wide variety of sport shown here, from football to cricket, basketball to ice hockey, something to suit all tastes. Passengers will find a variety of alcoholic and soft drink awaiting, all of which are complimented by a sports-inspired menu, serving up dishes from all around the world.

The Sports Lounge on deck 7 is a multi-screen themed sports bar with seating for 87 passengers.

Featuring a customised drinks menu and snacks, it is also home to the two lane bowling alley which attracts a charge of €6 per game.

Royal Palm Casino

Our casinos are elegantly designed, featuring games for all types of players. You’ll be able to try your hand at Roulette or Blackjack, challenge yourself at one of our Poker tables, or choose among a variety of slot machines.

The Purple Jazz Bar

The Purple Jazz Bar has seating for 106 visitors and features live jazz music along with a special range of ‘made to measure’ drinks.

L’Aperitivo Bar

The L’Aperitivo Bar overlooks the central atrium and is located on deck 6 serving the foyer area. It can seat up to 98 guests who can enjoy the musical entertainment from the bottom of the atrium.

La Prua Piano Bar

The ship’s Piano and Martini Bar, seats 108 and is located on deck 7.

Splendida Bar

The Bar is on deck 5 by the central atrium with 28 seats.

Guests can enjoy a drink here whilst listening to classical piano music, string quartets and singers.

The Pool Bars

The Pool bars are located by the Pool on Deck 14.

L’Espresso Coffee Bar

The ship’s coffee shop serves a selection of cakes and desserts.

It is located on deck 7 with room for 58 passengers.

Photo Shop

The Photo Shop is located on deck 7. Photos captured by the ship’s professional photographers both on board and ashore can be viewed in the adjoining Photo Gallery area and purchased in the photo shop.

Art Gallery

The Art Gallery features a selection of artwork from fine prints, lithographs, water colours and oils which can be purchased during the ship’s champagne art auctions.

It is located outside the Sports Bar and Jazz Bar on deck 7.

4D Cinema

Visit our on-board 4D Cinema* for a chance to enter a world of adventure without having to leave the comfort of your seat. Enjoy a unique cinematic experience, full of surprising features and visual effects.

• Type of service: Charges apply
• Riding Difficulty: Medium
• *Regulations: Min. Height admitted: 39 inches / 100 cm, Max. Weight admitted: 350 Lbs / 159 Kg

MSC Formula Racer

Our amazing on-board MSC Formula Racer delivers an adrenaline-pumping virtual-reality race*, with you in the driver’s seat of a racing car. Go head to head against other racers and thrill to the feel of engines gunning. Huge fun for the young and the young at heart, regardless of who wins the race

• Type of service: Charges apply
• Riding Difficulty: Medium

The Aft Lounge

The Aft Lounge located on deck 7 and seating 268 guests, has its own bar and dance floor and plays host to live music and shows.

The Cigar Lounge

The Cigar Lounge, situated on deck 6 and seating 31 guests, offers elegant surroundings for guests to relax and enjoy a cigar accompanied by a drink selected from the range of fine spirits on offer.

MSC Yacht Club

Nestling in the prestigious foredecks is the exclusive MSC Yacht Club, a luxurious “ship within a ship”. In addition to its 71 designer suites, it boasts its own concierge reception, 24-hour butler service, private restaurant, lounge, pool deck and bar.

An exclusive haven of refinement

Discover a ship within a ship through our exclusive MSC Yacht Club, a place where you can savour exclusivity and privacy in a world of choice. A place where you can indulge in the luxury of a private club while enjoying access to a myriad of recreation and entertainment possibilities that the ship has to offer.

Lavishly appointed suites, an exclusive 24-hour butler service and a dedicated concierge are just the beginning of these exclusive cruise experiences. Welcome to the MSC Yacht Club, a cruise experience like no other.

You can discover the ultimate in MSC exclusivity with the MSC Yacht Club, selectively available on board of MSC Bellissima, MSC Divina, MSC Euribia, MSC Fantasia, MSC Grandiosa, MSC Meraviglia, MSC Preziosa, MSC Seascape, MSC Seashore, MSC Seaside, MSC Seaview, MSC Splendida, MSC Virtuosa and MSC World Europa. 

Private venues for total tranquillity

Luxurious accommodation and exclusive services are only the beginning. The MSC Yacht Club also boasts a range of superb private areas, from the elegant Top Sail Lounge with its panoramic views to the stylish restaurant and the One Pool Deck complete with private swimming pool, whirlpool baths, sun deck and bar.

Library

Located on Deck 5.

Theme Parties

We organise various daytime and evening Theme Parties on board. You may wish to bring bright fun clothes for the Sunshine Party and something white for the White Party.

MSC Factor

Think you’ve got what it takes to be a star in our on-board talent competition, The MSC Factor? Then come and showcase what you can do in the most exciting talent show at sea. Whatever your specific talent may be, don’t be shy – come and show the world what it’s been missing.

Masterchef

The world’s best-loved food show awaits you on the MSC Cruises fleet! Experience the adrenaline-fuelled creativity of an extraordinary on-board cooking competition for adults and junior guests.

Sailaway Party

A start-of-the-cruise event celebrating the ship’s departure, led by the Entertainment Team and Dancers in a spectacular Costume Parade.

Beer Festival

Fun-packed festive celebrations with a Bavarian flair – decorations, costumes, games, music and of course beer. There’s even a Master of Beer competition and a 6-metre-tall inflatable beer mug.

Bar del Riccio

Bar del Riccio is located on Deck 14.

Playa Sol

Playa Sol is located on Deck 15.

Swimming Pools

If a bit of poolside therapy sounds like your idea of heaven, look no further than one of our numerous swimming pools to get your fill of sun and relaxation, while our pool attendants can cater to your every need.

Mini Bowling

Strike! That’s what you want to hear every time the bowling ball barrels down the alley. See whether you have the knack and play against your family and friends to crown the bowling champion in your midst

Mini Bowling available on: MSC Magnifica, MSC Divina, MSC Splendida and MSC Preziosa.

Type of service: Charges apply

Arcade

Spend a few fun-filled hours gaming at the Arcadeon board the ship. Pit your wits and skill against your friends in a variety of classic arcade games, including video games, pinball, and more.

Type of service: Charges apply

Shopping

On our ships you’ll find a wide selection of the best boutiques at sea stocked with all your favourite premium brands, so you can enjoy the best shopping experience during your cruise. Treat yourself on board and look your best whenever you want! Our shops are open all day and until late at night when at sea.

MSC Logo Shop – Infuse your cruise with gifts that spark magical memories of your voyage across the waves! Navigate the MSC Logo Shop for everything from gadgets to books and novelty gifts! You’ll also find MSC’s very own DOREMI Mascot right here in the MSC Shop.

Jewellery – A wonderland of all that sparkles; showcasing designs in gold, silver, precious and semi-precious stones and watches.

You’ll love the wide choice of jewellery, perfect as a special gift or to treat yourself, and at prices that will put an extra sparkle in your eye.

Duty Free – Discover everything the Duty Free shop has to offer, all at tax and duty-free prices*.

You can choose between top-flight international tobacco products, technology products, fine wines, chocolate, make up and travel essentials.

Our expert staff can provide you with all the help you need to make the perfect choice.

* We always give you the lowest tax and duty-free prices applicable in accordance with local legislation

Fashion Boutique – Browse the latest collections for men, women and children, plus an array of accessories for all tastes. Enjoy the expert guidance of our staff, here to help you find something for the special people in your life, whatever their age and taste!

Accessories – Top Italian brands such as Armani, Coccinelle, Furla and Fusaro feature alongside international names like Radley London, Calvin Klein, Lacoste, Tommy Hilfiger and Ralph Lauren.

Here you are sure to find serious sartorial inspiration for bags and accessories!

Photo Gallery

Don’t forget to explore the All-Inclusive Digital Photo Package, which includes digital files of all the photos taken by our professional photographers on board. Digital photos are available for download only during your cruise. Keep in mind, once you disembark, downloading your photos won’t be possible.

Reception Guest Service

The Reception/Guest Service can be located on Deck 5.

La Piazzetta Bar

Located on Deck 6.

Club 33

Club 33 is Splendida’s futuristic nightclub located on deck 16 with seats for 120 guests and served by its own bar.

Gym by TechnoGym®

Fitted with authentic TechnoGym® equipment and featuring panoramic ocean views, the on-board gym is the place to be for all those who take their fitness regime seriously. Hone your physique with a full set of TechnoGym® apparatus every day of your cruise to look better than ever before.

Type of service: Included

MSC Aurea Spa

Feeling healthy and looking your best is all part of the MSC Cruises experience. Try something new, like advanced beauty treatments, a relaxing sauna, or enjoy a Balinese massage. Book your spa packages now and take advantage of online savings.

MSC Aurea Spa boasts an exotic interior of natural stone, precious woods and rich mosaics, and is equipped with specific and massage treatment suites. Being pampered by a traditional Balinese Massage is a truly unique experience. Thanks to a blend of scented essences and aromatic oils, your body is enveloped in an endlessly peaceful and relaxing aura. 

Type of service: Charges apply

Beauty Salon

You can enjoy the expertise of highly specialised staff in aesthetic treatments to offer you excellent results and improve the relaxing effects of your cruise. Customise your cruise with the best treatments for your body. Unwind and feel fantastic!

Type of service: Charges apply

Thermal Area

Start your wellness journey in our on board thermal area and achieve a lasting feeling of absolute well-being that will stay with you well beyond your cruise. Our thermal experiences are designed to slowly raise your body temperature while you relax, taking full advantage of the holistic and therapeutic benefits of water and heat.

Spa facilities vary depending on the ship. Once on board, visit the Spa reception for more details.

Type of service: Charges apply

Hair Salon

Refresh your look with a new hairstyle! There are different packages which include a personalised shampoo & conditioning mask, a haircut and a single-process colour treatment. Leave the salon styled and ready for a great evening on board.

Available on: all MSC Ships

Power Walking Track

Enjoying time off on your cruise doesn’t need to mean letting your fitness routine slide, so gear up and rendezvous with the power walking and jogging track on deck to get your daily exercise fix while also savouring outstanding ocean views.

Available on: all ships

Basketball

Come to the outdoor basketball court at the Sports Centre for a chance to hang out with friends, have fun shooting hoops and enjoy a full-body workout at the same time. You may not make the latest line-up of the Harlem Globetrotters, but you’re sure to have a great time.

Type of service: Included

Tennis Court

Anyone for tennis? Play to your heart’s content at the outdoor or indoor tennis court of our on-board Sports Centre. Tennis is ideal for getting some healthy activity, honing your hand-to-eye coordination and having loads of fun. Game, set and match to you.

Type of service: Included

Volleyball

Fast-paced, energetic and a ton of fun to play, volleyball is one of the world’s most popular team sports and one you can enjoy at the outdoor volleyball court at the on-board Sports Centre. Burn some calories and get a thorough cardiovascular workout while you land a kill and beat the opposing team.

Type of service: Included

Five-a-side Football

Fancy a game of footy? Your wish can be granted at the outdoor five-a-side football pitch at the Sports Centre. Team up with some friends or family and play a match against another on-board team. A great way to have fun, get active and turn strangers into friends.

Type of service: Included

Squash Court

If a fast game of squash is your favourite way of keeping fit or if you’d just like to give it a first go, simply book the outside squash court at our on-board Sports Centre and prepare to hit it like a pro. First played in Harrow, England, in 1830, the game certainly looks back on a long history.

Type of service: Included

Sport Tournaments

Tennis Tournament – if you’ve got a killer backhand then why not enter our onboard tennis tournament? It might not be Wimbledon but it’ll serve up a great workout and possibly a taste of glory, too

Soccer Tournament – can you kick it? Yes you can! Sign up for the onboard soccer tournament and show off your skills. Your team needs you, so get involved.

Volleyball Tournament – unleash your competitive side in our very own onboard volleyball tournament. Quick reactions and impressive reach could lead you and your team to glory!

Basketball Tournament – ready to shoot some hoops? Then enter our onboard basketball tournament. Get involved and prepare for glory!

Ping Pong Tournament – pick up a paddle and prepare for battle! The ping pong tournament is on and you’re invited. Ready for the challenge? See you there!

Table Soccer Tournament – if you’re a fan of football in the miniaturised form known as foosball why not enter today’s tournament? Just remember the golden rule – no spinning

Type of service: included

Barber Shop

Inside the MSC Aurea Spa there’s a dedicated Barber Shop to keep you looking at your best during your time on board! Leave the salon styled and ready for a great evening.

Type of service: Charges apply

MSC Bike Adventours

Discover New Roads

One of the best ways to explore a city is from the seat of a bicycle. Hit the road on your next MSC Cruise on a MSC BIKE ADVENTOURS experience.

See, hear, smell and feel the destination like never before. You’re guaranteed to leave with a deeper connection.

You Don’t Have To Go Fast, You Just Have To Go

Our carefully curated small group tours offer both active adventures and easy city sightseeing on electric bicycles.

Reserve today and ride into your next adventure with MSC Bike Adventours.

MSC Bike Adventours Clothing

Ride longer and feel stronger with our pro cycling jersey and race ready bib, designed by Essor Design studio and available exclusively onboard. Available in S – XL.

You can have yours with our MSC Bike Adventours.d feel the destination like never before. You’re guaranteed to leave with a deeper connection.

Respecting the Places We Visit: MSC Protectours

What are Protectours – We are committed to preserving a beautiful world for future generations to enjoy. By focusing on environmental sustainability, PROTECTOURS contribute to that vital goal. 70% of the tours involve activities with zero environmental impact – like walking, cycling, or kayaking – while others make a direct contribution to the environment, for example, tree planting or beach cleaning. So, you can enjoy original insights into the natural world while preserving its beauty and helping to ensure a greener future!

A world of amazing experiences – PROTECTOURS offer you unforgettable experiences in close contact with nature and communities in a variety of environments around the world. Local guides, with an expertise in wildlife or traditions, will help you save baby sea turtles in the Caribbean, clean the desert in Abu Dhabi, explore Iceland by horseback, or immerse yourself in Corfu’s beautiful countryside and the magical world of bees.

MSC Cruises and the environment – Our love and respect for the marine environment are reflected in our certified eco-ships, with their innovative systems for energy saving, waste treatment and recycling. Naturally, our commitment to the environments extends to our onshore activities too. PROTECTOURS is not only a way to offer our guests a variety of eco-friendly shore excursions, but also a means of encouraging our onshore partners to develop tours that pay ever more attention to environmental sustainability. Just one example is that no single-use plastic or other items are accepted on these tours.

Easy & Accessible Excursions

Our Easy & Accessible Tours make exploring comfortable for everyone. These tours allow slow walkers, wheelchair, scooter users and any guests that like to leisurely explore, to visit the best each destination has to offer on easy tours created just for them.

MSC Accessible Tours are currently available in the Caribbean and Western Mediterranean.

EFFORTLESS EXPLORATION – Explore each destination at your own pace

Through specifically selected itineraries and specially designed tours, guests will be able to enjoy step free routes at their own pace, experiencing the wonders of our destinations in total comfort. Accessible vehicles will be available to accommodate small groups, and tours itineraries will always include access to special needs restrooms. Please note that vehicles and their wheelchair & scooter requirements (width, height, weight) vary from tour to tour so make sure to carefully check the specific requirements within each tour description.

TOURS FOR EVERYONE – Comfort and freedom for all guests

Explore the world with wheelchair-accessible vehicles, expert guides, and step-free routes tailored to your needs.

Accessible Vehicles & FacilitIes – Vehicles equipped with a wheelchair accessible solution. We visit accessible bathrooms equipped with wide doors.

Small Groups with Expert Guides – Small Groups or Private Vehicle for you and your companion/s with expert guides

Visit at your own pace – Tours made to leisurely visit the destination’s highlights while taking into account guests’ special needs and facilitating each participant in moving independently.

Step-free Routes – Tours aim at eliminating obstacles and ensure a smooth access to all of the highlights visited.

Behind The Scenes

Come and see how we do it! Go “Behind-the-Scenes” and experience what goes into delivering a perfect cruise vacation.

Explore several “off-limit” areas of the ship

Are you ready for the ultimate behind-the-scenes experience on our magnificent cruise ship? This exclusive excursion is limited to small groups of 20 people, so you’ll have a truly intimate and immersive experience.

Join us as we take you on a journey through the hidden corners of our ship, where only a select few have gone before. You’ll have the chance to see the inner workings of the ship, from the bridge of command, engine control room to the gallery and beyond.

A one-of-a-kind discovery tour

Our knowledgeable tour guides and shipboard staff will be on hand to answer any questions you may have and give an overview of the internal operation of the ship.

But that’s not all – you’ll also have the opportunity to meet the ship’s officers and learn about their experiences at sea. This is a once-in-a-lifetime chance to get an inside look at the operations of a cruise ship and to see what goes on behind the scenes. Don’t miss out on this amazing opportunity – book your spot now to ensure one of the very few seats available!

MSC Yacht Club Excursions

Make every moment ashore an unforgettable experience

Explore marvellous destinations all over the world with MSC Yacht Club by immersing you in luxury, exclusivity, and premium privilege, such as private transportation, smaller excursion groups, all-inclusive benefits.

From paradisiacal beach getaways and upscale adventures to authentic cuisine, enlightening arts and craft workshops, storied architectural visits, elevate your journey with MSC Yacht Club Excursions.

Get ready to unveil a world of unparalleled luxury and exploration.

• Desirable Locations – Stylish beaches, elegant resorts, private catamaran voyages
• Local Artisanry – Local arts, traditional handcraft, cultural workshops
• Architectural Treasures – Castles, palaces, UNESCO World Heritage Sites
• Authentic Cuisine – New flavours and exciting culinary journeys
• Upscale Adventures – Premium, unspoilt locations and adrenaline fuelled-activities

• Tailor-made Excursions – Private guides, customised adventures & experiences

EXCEPTIONAL & ENRICHING DISCOVERIES

Enjoy hidden wonders, engaging in unique activities with local experts that go beyond the reach of regular travel

EXCLUSIVITY

• MSC Yacht Club Limited – Uncover unforgettable destinations, purely for Yacht Club Guests.
• Dedicated personnel – Flawless service at every stage, from booking advice to onboard butlers to excursion experts ashore.
• Meticulously crafted itineraries – Enjoy carefully constructed excursions, chosen to maximise wide-ranging leisure interests.

COMPREHENSIVE LUXURY

• Out-of-ordinary activities – Curated activities allow a deep dive into the destination’s culture and particularities.
• One-of-a-kind venues – Carefully selected venues to represent destination uniqueness and to get the most out if it.
• Outstanding services – All details are organised – simply prepare to enjoy the most relaxing journey.

PRIVILEGES

• Escape the crowds – Relax in the ease of smaller group excursions, allowing for deeper exploration of destinations.
• Private transportation – Premium transfers, including minivans and cars, provide ultimate comfort.
• All-inclusive – Sit back and soak up all-inclusive indulgence without fretting about extra fees.

EXPLORE THE WORLD IN STYLE WITH OUR EXCLUSIVE MSC YACHT CLUB EXCURSIONS

Discover the essence of our destination through our selection of expertly curated excursions and let us help you craft an unforgettable cruise tailored to your interests and preferences. Book your exclusive excursions online and get up to 20% off the onboard price.

*Prices shown in the personal area are already discounted

The excursion program provides our guests with an overview of the different tours that can be organised in each port and relevant prices which may change during the season even more than once; the program and prices are a guide only. The final program of the tour for each port will be available during the cruise. Bookings can be made up to 2 days prior departure date.

Family Excursions

Discover each destination with your children at a rhythm that suits families, thanks to our Family Fun excursions. Guided by talented, qualified local guides in constant contact with the ship, they are your passport to new cultures, historic monuments, natural beauty and more.

What’s more, kids get a special price on shore excursions!

• Babies and Infants aged 2 and younger will be carried free of charge
• Children between the ages of 3 to 13 years have a discount up to 30% vs adult price

Book now and save up to 20% vs onboard prices!

Shore Excursion Explorer Package

Make The Magic Last A Little Longer

One of the joys of cruising is the chance to discover enchanting new destinations in comfort and style. At each port of call, our excursions offer you the most memorable experiences in the most fascinating places, accompanied by experienced, professional personnel. To get more for less from your time ashore, why not take advantage of our Excursions Explorer Package? The package comprises three of the best excursions* available on each cruise at one very attractive price. Please note that this is a limited availability offer and is valid only on selected departures**.

*Excursions Explorer Package cannot be modified or refunded. In the event of one or more excursions being cancelled by MSC Cruises, the offer is not applicable to other excursions different from those included in the package.

**The Excursions Explorer Package is available on selected departures for the following destinations: Mediterranean, Northern Europe, MSC Grand Voyages, Abu Dhabi, Dubai and Qatar, Caribbean & Antilles, South America.

MSC Family Explorer Club

SHORE EXCURSIONS FOR FAMILIES

Discover our kids friendly tours designed especially for families

MSC Family Explorer Club
Explore the destination together on a fun filled family adventure, inspired by history and designed to cover all the highlights.

• Family friendly programming – Tours typically start later in the morning, are shorter in duration and are accompanied by expert guides and story tellers
• Tours that the whole family can enjoy – Each experience is developed to keep both children entertained while also providing an enriching and educational experience for adults
• Family-Friendly Prices 50% off – Children tickets are always half-price
• Peace of Mind – When you choose an MSC Family Explorer Club you can relax in the knowledge that all our tours are operated by carefully selected partners who can easily make contact with your ship throughout the day.

FAMILY EXPLORER CLUB HIGHLIGHTS

An expert guide and a talented storytellers will lead each tour and be available for any assistance needed.

The leaders on these tours are not just tour guides, they are skilled in captivating the attention of both children and adults through storytelling in a way that describes the attraction and history of the location in an engaging manner – they are entertainers.

During this interactive experience children of all ages will feel like an explorer.

Acting as detectives and explorers, children play a key-role in accomplishing a unique mission on each tour inspired by the history of the location.

Children and parents are given the opportunity to unleash their imaginations and enjoy solving games and riddles together. Every tour will feature an iconic historical character, symbolic of the city.

We know that this is your vacation too, and sometimes you just want to get away and have some adult time.

For parents wishing to take a tour by themselves, we offer a complimentary childcare service for children aged 3 to 11.

While you are out in port your children can remain onboard in a fun and supervised environment with their new friends and Mini Club Staff.

For more information, contact the Mini Club onboard.

Adults Only

Childrens Facilities

Smoking

Gratuities

During your cruise you will meet staff throughout the ship who provide you with excellent service.

They are supported by just as many staff and crew who work hard behind the scenes to ensure you enjoy every moment onboard.

Service Charges / Gratuities - Service Charges / Gratuities are included in the cruise fare.

Tips - MSC Cruises does not recommend tipping individual members of staff.

Accessibility & Medical

ACCESSIBILITY

Please review the details below regarding different accessibility needs. This will help you to determine whether the accommodation we are able to provide is right for you and your party to travel safely and comfortably. Any accessibility or medical request can be flagged by completing the Accessibility&Medical Request Form available HERE and at all accredited travel agencies. This information should be provided at time of booking but no later than 30 days prior to sailing

• If you are pregnant, the information should be provided at least 2 weeks before sailing date
• For service dogs this is required at least 60 days before the sailing date.
• Note that due to the complexity of the Worldcruise itinerary, early deadlines apply.

This allows us time to provide the best possible service for our guests, which is determined by the facilities and resources on board each ship. If we do not receive timely notification, MSC Cruises cannot guarantee the requested accommodation. However, we will always strive to ensure every guest receives the accommodation they need to enjoy their time onboard. Due to the limited availability of accessible accommodation, guests are recommended to notify us as soon as possible as they will be allocated on a first come, first served basis.

if you booked through our website, the documentation should be sent to the following email address: specialservicesuk@msccruises.co.uk. However, If you booked your cruise through a travel agency, the documentation should be sent directly to your travel agent.

REDUCED MOBILITY

For guests who primarily use a wheelchair or mobility scooter, we highly recommend reserving a cabin for guests with disabilities or reduced mobility. These cabins are specifically designed with enhanced accessible features, including handrails for support, ramps for easy balcony access, lower shelves for convenient storage, spacious wet-room-style bathrooms, and wider entrance doors for smoother navigation. These thoughtful features are incorporated to cater to the unique needs of individuals with reduced mobility, promoting a more comfortable and independent experience.

While standard cabins may be suitable for guests with minor mobility impairments or those who do not require a wheelchair to move around the cabin, they are not suitable for guests who rely on a wheelchair as their primary means of mobility. Since availability of reduced mobility cabin is limited, and requests will be accommodated in a first come, first served basis, it is important to request it as soon as possible and consider also the possibility of considering eventually a different sailing date. If you choose to book a standard cabin, you are acknowledging that you can stand for brief moments and take a step without a mobility device and can access the bathroom area without additional supports (a shower stool can be requested, if needed). If you use a wheelchair or scooter, it’s essential to verify that your wheelchair meets our size restrictions.

The wheelchair should not exceed 50cm (20 inches) in width, have a weight limit of 45kgs (99 pounds), and, when folded, should not exceed 50cm (20 inches). These limitations are in place to ensure safe manoeuvrability and storage within the cabin space. For safety and convenience, wheelchairs, mobility scooters, and other assistive mobility devices must be stored inside your cabin when not in use. They cannot be stored in the hallways. Please take this into consideration when booking a regular cabin.

This policy aligns with International Safety Regulations and helps maintain clear and safe passageways throughout the ship.

Given the strict International Safety Regulations governing cruise ships and the limited capacity for carrying assistive mobility devices, it is imperative that you declare any wheelchairs or scooters you intend to bring onboard at the time of booking or as soon as you become aware of the need to bring them. This advance notice enables us to assess space availability and make the necessary arrangements to accommodate your device. Failure to provide this information at the time of booking may, regrettably, result in your device being denied boarding, a situation we are committed to helping you avoid.

To further support guests with reduced mobility, MSC Cruises offers a range of services:

• Mobility Aids: Guests are welcome to bring manual or electric wheelchairs or scooters, as well as other mobility aids such as canes, rollators, walkers, and crutches, which need to be stored inside the cabin. Please be reminded to communicate it during your cruise reservation through the Accessibility&Medical Request Form. If you plan to bring an electric wheelchair or scooter, please specify the type of battery it uses (gel, dry, or lithium). For safety reasons, wet batteries are not permitted on board MSC ships.

Please confirm the dimensions of the specific vessel on which you will be sailing to ensure your mobility device comfortably navigates through the cabin door.

Wheelchairs are available on board our ships, for the use of guests during embarkation and disembarkation only, or in case of emergency. Guests that require constant use of a wheelchair or any other form of support must bring their own equipment with them. It is the responsibility of the guest to check with the relevant producers/suppliers that this equipment is safe to take onboard and use on a cruise ship, and to organise both its delivery to the departure terminal in good time for embarkation, and its collection at the end of the cruise.

• Cabin Amenities: Upon request, we can provide a shower stool in standard cabins to enhance comfort and safety.
• Shore Excursions: MSC Cruises offers “Easy & Accessible” tours specifically designed for guests with reduced mobility. We recommend inquiring about the availability of these tours at the time of booking, as they may vary depending on the destination.
• Embarkation and Disembarkation Assistance: Please be informed that outside the cruise terminal assistance is not guaranteed. However, assistance is available from the ship to the pier and vice versa at ports of call, but once ashore MSC will no longer be able to provide assistance, and guests will need to be able to enjoy their visit autonomously.
• Airport and Flight Assistance: If you have booked your flights through MSC Cruises, you are requested to notify us at the time of the booking about any accessibility needs.
• Accessible transfers: Should you need to purchase a transfer from the airport to the cruise terminal and vice versa, please ensure you request an accessible transfer via your travel agents or our MSC Cruises Contact Centre.

Tender Service: In some ports, due to operational needs, the ship is anchored, therefore guests will disembark from the ship using a complementary tender service that runs from ship to shore for the entire duration of the ship’s stay in port.

If the cruise itinerary includes ports where tender boats are used for shore access, please be aware that guests must be sufficiently fit and mobile to embark and disembark from the tender without assistance. This means that guests must take into consideration the use of steps, the possibility of gaps, height difference between the platform and the tender, the potential sudden movement of the tender, the dimensions and weight of the mobility device. Please be informed that crew members are not permitted to carry wheelchairs or mobility scooters into the tender. In case of any doubt about the itinerary, please feel free to reach out to our MSC Contact Center.

To inform us of your reduced mobility need, please fill in the form at the following link Accessibility&Medical Request Form

VISUAL IMPAIRMENTS

Guests with visual impairments will find braille signs available at the entrance of the cabin door and safety instructions available in braille (on top of an English audible version). Moreover, majority of the onboard elevators’ signs are in braille with the addition of the audio call signal on ships of last generation.

For guests with partial visual impairment, the digital daily programs and menus can be available in large print versions, upon request.

Service dogs are welcomed onboard our ships. Please refer to the dedicated session in chapter 1.8.

While our onboard staff is committed to providing excellent service, it’s important to note that they are not specifically trained to provide daily care or assistance with personal tasks such as eating, dressing, or personal hygiene, nor can offer a 24/7 guiding service. Upon embarkation day, an orientation tour of the ship can be offered upon request together with a meeting with our staff to provide a general overview of the ship’s program and entertainment activities.

The more information is provided, the more we will be able to provide accommodation for your needs. For example, knowing the degree of visual impairment and the level of autonomy will help us to understand the level of assistance you may require and allow us to provide appropriate support.

To inform us of your visual impairment, please fill in the form at the following link Accessibility&Medical Request Form

HEARING & SPEECH IMPAIRMENTS

In accordance with International Safety Regulations (SOLAS), guests with hearing disabilities will automatically have a TDD/TTY System kit installed in their cabin. This kit typically includes light and vibrating devices installed under the mattress of the bed, a text phone to communicate with Reception-Guest Service, and an analog alarm clock to ensure you can receive important alerts and communicate effectively. As these kits are available in limited numbers on each ship, they will be assigned on a first come, first served basis.

For minor hearing impairments, a sound amplifier is available at the main Reception-Guest Service to increase the quality of communication with our staff.

Guests can also join a cruise with a sign language interpreter to further enhance communication access. A meeting with the onboard staff on embarkation day can be requested to have a general overview of the program of the ship and entertainments activities.

To inform us of your request for your visual impairment, please fill in the form at the following link Accessibility&Medical Request Form

RESPIRATORY NEEDS

CPAP / BIPAP – If you use a CPAP or BIPAP machine, kindly ensure that your device is compatible with the ship’s power supply, which is 120V/60Hz or 240V/60Hz. Outlets in guest cabins accommodate both U.S.-style and Northern European-style plugs. We recommend carrying your electrical devices onboard as hand luggage to prevent any damage during transit. Complimentary distilled water and extension cords are available onboard; however, a charge will apply if the extension cord is not returned. For safety reasons, guests are not permitted to bring their own extension cords onboard. If you require any extension cords, please request them at the time of booking.

Oxygen – Please be aware that the onboard medical centre has a limited oxygen supply, primarily intended for use by patients within the medical facility. Therefore, if you require long-term oxygen therapy, it is your responsibility to make arrangements for your regular oxygen needs while onboard.

If you require oxygen, please note the following:

• Oxygen Concentrators: Like any other electrical device, oxygen concentrators must be compatible with the onboard power supply. Battery backup is recommended, and concentrators should be carried as hand luggage.
• Compressed Gas Cylinders: Arrangements for oxygen cylinder supply must be made through a vendor. The maximum permitted size is E or M-24 size (680 L at 2,200 psi). For safety reasons, only one cylinder is allowed in the cabin at any time, although additional secure storage may be available upon request. Secure cylinder storage is limited and should be requested well in advance of your sailing date. You are responsible for ensuring that your supply has been delivered and safely stowed before sailing. Please be aware that oxygen cylinders may be restricted on flights, so it is your responsibility to consult with the airline prior to travel.
• Liquid Gas Reservoir: Liquid oxygen reservoirs with a maximum weight of 55kg may be permitted if suitable safe storage is available onboard. This will be determined on a case-by-case basis by the Safety Department. Requests should be made at the time of booking or as soon as possible. You are responsible for filling portable cylinders, as the ship’s crew is not trained to do this.

Mechanical ventilation

For guests who require mechanical ventilation, it is essential to provide detailed information at the time of booking or at least 30 days before sailing. This information should include details about the ventilator type, spare battery capacity, and the caregivers who are able to operate the equipment. We do not recommend traveling on remote itineraries, including ocean crossings, specific regions such as Antarctica or Africa, itineraries with multiple consecutive sea days, or in remote locations where resources are limited in case of device failure.

To inform us of your respiratory need, please fill in the form at the following link Accessibility&Medical Request Form

COGNITIVE IMPAIRMENT

To better anticipate the needs of our guests with cognitive, behavioural or mental health conditions, we recommend consulting with your doctor before your cruise and consider traveling with a companion for support in case of need as our staff cannot provide daily personal assistance.

• Our medical team handles emergencies, not daily care. Depending on local regulations, you might need a fitness-to-travel certificate.
• Be aware that the cruise environment has noise, crowds, and bright lights. Please take this into consideration together with the size of the ship in terms of guest capacity when choosing your cruise.

Please be also advised that children with autism are welcome in our Mini Club provided they are toilet-trained and independent, as our youth staff who are fully trained in autism cannot assist with personal care.

To inform us of your cognitive condition, please fill in the form at the following link Accessibility&Medical Request Form

Special Dietary Requirements

MSC Cruises has obtained a certification from Bureau Veritas to provide gluten-free menus worldwide (food code: 20 ppm) on all ships. Please check availability when booking. On MSC Armonia, MSC Sinfonia, MSC Opera and MSC Lirica guests can find only a limited selection of pre-packaged gluten-free snacks such as, biscuits, croissants, sponge cakes and muffins. Guests with food intolerances and/or allergies must inform MSC Cruises of their needs via the Special Needs Form and, once on board, confirm their requirements at Reception-Guest Service and/or with the Maître d’hôtel.

Kosher meals (pre-packaged breakfast, lunch and dinner) may be available on board for an additional charge starting from €25 pp/day. Kosher meals can be consumed in the main restaurants and must be booked at least 3 weeks before ship’s departure.

Halal products (beef, lamb and poultry) may be available on board following former request of the guest at least two months before departure.

Dress Code

Daytime Attire – Casual wear is recommended for daytime attire. Shorts and T-shirts are permitted.

Evening Wear – A more polished look is recommended for evening wear when dining in the main dining rooms, speciality restaurants and while enjoying the entertainment in the theatre, bars, and lounges. Collared shirts, tailored trousers or shorts, skirts, and dresses are suggested. It is advisable to layer clothing and bring a light jacket or jumper for cooler nights and the ship’s air-conditioned public areas.

Gala Night – On Gala Night, dress to impress! Whether that means a tuxedo, suit and tie, an evening gown or cocktail dress, or perhaps it’s your very best jeans and polo shirt, your attire should fit your own level of elegance. The only thing required is your smile.

Theme parties – We organise various daytime and evening theme parties on board. You may wish to bring bright, fun clothes for the Sunshine Party and something white for the White Party.

MSC Yacht Club

To fully appreciate the exclusive ambiance of the MSC Yacht Club , dressing appropriately in its various venues is highly recommended.

MSC Yacht Club Restaurant: – To preserve the exceptional ambiance of this private restaurant we kindly ask you to dress in a way that complements its exclusiveness.

• By day: Feel at ease in casual wear, including t-shirts and tops, but to maintain a respectful atmosphere, swimwear must be avoided at any time.
• By night: We kindly ask that you dress in smart casual attire. This includes options such as dresses, skirts, long pants, jeans, and button-down tops. However, please avoid shorts and flip flops.
• For Gala evenings: An elegant and glamorous attire is strongly recommended with sophisticated outfits such as cocktail dresses, skirts, slacks, designer jeans, elegant dress tops, blazers, or even tuxedo suits and gowns.

MSC Yacht Club Top Sail Lounge:

By day: Casual clothing, including t-shirts and tops, is perfectly acceptable, but we kindly request that you do not wear swimwear at any given time.

By night: Smart casual attire is required for entry to the Top Sail Lounge. Feel free to wear dresses, skirts, long pants, jeans, and button-down tops. However, please avoid wearing shorts and flip flops.

MSC Yacht Club Grill & Bar:

Wear your bathing costumes, t-shirts, tank tops, hats, and sunglasses as you please. Just remember that topless bathing is not allowed in this family-friendly area.

Sports lovers – For sports lovers, gym shoes and tracksuits are must-haves when using our cutting-edge gym and attending yoga and dance courses, where available.

Northern Europe cruises – For cruises sailing towards the Svalbard Islands and Polar areas, please ensure you have adequate polar clothing.

Shore Excursions – For shore excursions, which may include visits to religious sites, we advise that appropriate clothing should be worn (covered knees and shoulders).

Dress Restrictions – Specific restrictions may be enforced by onboard staff members, including restaurant hostesses and management. At no point is swimwear allowed in any formal dining venue for any meal, including breakfast and lunch. Shorts, flip-flops, and tank tops are not allowed for evening wear or Gala Night in the main dining rooms, speciality restaurants, or MSC Yacht Club. T-shirts are not allowed to be worn on Gala Night. Dress code rules that are posted outside the buffet should be followed.

Medical Facilities

ON BOARD MEDICAL CENTRE

Our onboard medical centres are available 24/7 for emergencies. In addition, we offer twice daily clinics for routine medical needs.

Our onboard medical facilities meet or exceed the standards for cruise ship medical centres adopted by CLIA and include some diagnostic and treatment abilities; however, the ship’s medical centers do not have the same resources as a land-based hospital. They are staffed by full-time registered doctors and nurses, including paramedics on some ships. Their primary role is to provide emergency medical care and short-term treatment, rather than long-term nursing care. Guests unable to manage their daily personal care activities (feeding, bathing, dressing and toileting etc.) should travel with a caregiver who can assist with these tasks.

Please be advised that the non-medical staff on board are not specifically trained to give daily care and are not able to assist guests with personal tasks or personal hygiene needs (eating, dressing, bathroom or bathing).

PREGNANCY

For the health and safety of both mother and unborn child, MSC Cruises cannot accommodate guests who will be more than 23 weeks and 6 days pregnant at any time during the cruise. If you are pregnant but will be less than 23 weeks and 6 days at any point during the cruise, you will need to provide a letter from your obstetrician/gynaecologist confirming your expected due date, that your pregnancy is low-risk, and that you are fit to travel without immediate access to specialised obstetric or neonatal care.

To inform us of your pregnancy, please fill in the form at the following link Accessibility&Medical Request Form

DIALYSIS

MSC Cruises does not provide individual haemodialysis.

However, guests who are stable and able to independently manage home peritoneal dialysis are welcome to sail.

Peritoneal Dialysis

Please be aware that there are risks associated with travelling on cruise ships while undergoing dialysis. Please review the Dialysis Risk form. It is crucial to discuss your risk with your nephrologist before choosing to cruise. Please notify MSC Cruises of your condition at the time of booking or at least 30 days before sailing. Guests on peritoneal dialysis are recommended not to travel on remote itineraries or those with multiple days at sea due to the lack of access to specialist care.

Guests who require peritoneal dialysis are responsible for supplying all equipment, medications and supplies necessary to self-perform dialysis. You are also responsible for ensuring these are safely on board on time prior to sailing.

To inform us of your special requirement for peritoneal dialysis, please fill in the form at the following link Accessibility&Medical Request Form

ENTERAL AND PARENTAL NUTRITION

MSC Cruises does not provide enteral or parental nutrition, but guests who independently manage it are welcomed onboard. Guests are responsible for providing all the feed and equipment required for the cruise.

To inform us of your special requirement for special nutrition, please fill in the form at the following link Accessibility&Medical Request Form

PHARMACEUTICAL

Personal Medication: It is strongly recommended that you bring an ample supply of your personal medication, sufficient for the duration of the cruise and for a few days after the cruise ends. Please keep all your medication in its original labelled packaging. It’s also advisable to carry a prescription record or a written list of your medications, including the drug name, dosage, and times taken. While the medical centre can assist in replacing some medications, MSC Cruises cannot guarantee that the exact medication or an equivalent will be available onboard.

Please note that cabin coolers are not refrigerators and are not suitable for storing refrigerated medications. If you need to refrigerate medication, we suggest bringing cool bags with ice packs or requesting cold storage medication in the medical centre.

Controlled substances – Be aware that restrictions may apply to guests travelling with certain prescribed controlled drugs, and it is your responsibility to ensure you comply with the regulations of the countries you will be visiting.

It remains the responsibility of the guest to familiarise themselves with the above instructions and check the validity of their medication list with their treating physician or pharmacist.

Illegal substances – Guests are not permitted to bring substances or medications containing drugs of abuse or designated equivalents on board. This applies to all of the geographic areas we visit. This includes, but is not limited to:

• Marijuana (including prescription / medical marijuana), or any derivatives of THC (tetrahydrocannabinol)
• Illegal narcotics / drugs including synthetic designer drugs / New Psychoactive Substances (NPS).

OTHER MEDICAL NEEDS

To ensure the best possible care during your cruise, MSC Cruises Special Needs team will require full details of certain medical conditions or requests to assess whether your needs can be accommodated on board (please see some examples below). If there are any doubts, please contact the Special Needs team directly.

If you or your travelling companion:

• Are undergoing chemotherapy or taking immunosuppressant medication.
• Please note that chemotherapy cannot be administered on board. Due to potential travel-related health risks, MSC strongly advises guests on immunosuppressant medication to consult their specialist and obtain clearance to cruise prior to boarding.
• Have other complex medical needs requiring advanced care (for example, quadriplegic patients, those with significant incapacitation/loss of function, or those requiring round-the-clock care).
• Require specific medical interventions (such as laboratory tests, administration of injectable medication, wound dressings, etc.).

To inform us of your special medical requirement, please fill in the form at the following link Accessibility&Medical Request Form

VACCINATIONS

Guests are advised to consult their medical provider or travel medicine clinic prior to the cruise for information regarding recommended/required vaccinations for the planned itinerary. MSC Cruises declines all responsibility for guests who do not adhere to the recommendations on the prevention of infectious diseases or do not have the appropriate vaccinations to enter a particular port during the cruise.

REQUESTING RECORDS OR INVOICES FROM THE ONBOARD MEDICAL CENTRE

If you visit the Medical Centre and need a copy of your medical records or an invoice for insurance purposes, please ask the medical staff during your visit.

If you have already disembarked the ship please follow the steps below:

• Download the Medical Records Request Form available here.
• Complete and sign the form ensuring all required fields are filled, including your email address.
• Please note that the form must be completed and signed by the Guest who visited the medical centre. If you are requesting records on behalf of a minor, please download and complete the dedicated form available here.
• Send the completed and signed form to customerservice@msccruises.co.uk

Requests are handled as quickly as possible. However, please allow up to 5 working days for processing and delivery

Smoking Policy

For the safety, comfort and well-being of our guests, our ships are designated as non-smoking, except for certain designated smoking areas. Any and all forms of smoking are strictly prohibited at any time in staterooms, on stateroom balconies and anywhere else on board not specifically designated as a smoking area. Marijuana possession or use, including medical marijuana, is strictly prohibited on board, on shore excursions and at private destinations. Violation of non-smoking rules will result in a €/US$250 deep cleaning fee in addition to the consequences described below. We also remind guests that throwing cigarette butts or anything else overboard at sea is strictly prohibited by international maritime laws and can create a fire hazard. Guests must be at least 18 years of age to purchase, possess or use tobacco on board.

Wi-Fi

When at sea, it is not possible to access the internet using a high-speed broadband connection as you would on land. Instead, internet connectivity on board is provided by links between the ship and communications satellites in orbit far above the Earth.

Satellite Internet Access is available in all public areas of the ship and in most cabins, including all MSC Yacht Club suites. All you need is one of our Satellite Internet Access packages and a mobile internet device (smartphone, tablet, laptop, etc.).

With the Browse & Stream package it is possible to use video calls, stream music and videos. Those cannot be used with the Browse package.

Congestion can make internet access slower, just as it would on land.

It is therefore best to avoid these periods if possible.

Packages are available either per day or for the duration of your cruise. The “per cruise” rate is based on the length of the cruise. To see prices for a specific cruise, go to the “Wifi” section of the website or consult the ship’s network while on board.

You will be able to upgrade your package on board through the MSC Captive Portal (the website used to activate the pre-paid package). You can upgrade to a Browse package with additional devices or to the Browse & Stream package. You will only pay the difference between the full costs packages (to preserve the 20% discount advantage).

Providing internet access on board via the ship’s satellite connectivity involves significant investment in cutting-edge technology. The fees charged to those using the Satellite Internet Access service help cover the considerable costs of providing the service.

On ships offering a premium service called Satellite Internet Plus, the rate is higher. Ships with this service include MSC Seaside, MSC Seaview, and MSC Splendida. Guests will experience faster speed and a better connection on these ships.

When a user is logged on, updates and apps running in the background can increase traffic even when he/she is not actively using the internet. In order to reduce congestion and speed up internet access for active users, the system will automatically disconnect each user after XX minutes.

To avoid being disconnected, you can return to this page before the XX minutes have elapsed and RESET the countdown.

If you are automatically logged out by the system, you can reactivate your connection by simply clicking START.

Service Animals

Suitably trained and certified guide dogs are allowed on board all ships, assuming that they are in a good state of health and possess all documents for entering the foreign countries visited during the cruise.

The guest will be informed in advance about the accommodation made for the animal, the facilities available (if required) and the embarking and disembarking procedure.

The guest is personally responsible (with the aid of the carer if applicable) for the custody, feeding and general care of the animal during the whole stay on board.

Onboard Language

The company uses six main languages for its communications: English, Italian, German, French, Spanish and Brazilian Portuguese. The order in which these languages appear is determined exclusively by the number of guests in each language group as a proportion of our total guests. The cabin information booklet and other printed material used on board are available in different versions for each of the six languages listed above. The order of the languages used in our menus changes depending on the area of the world in which each ship is located.

Sustainability

There’s more to cruising

We are committed to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet. We continue to work towards achieving net zero greenhouse gas emissions by 2050 by investing in new technology and design, renewable fuels and operational efficiency.

Our efforts are organised in key areas of action – People, Planet, Technology, Efficiency and fuels, Responsible tourism, Supply and value chain.

Social Responsibility – This section focuses on employee and guest welfare. Highlighting safety, well-being, career growth, and health standards. We aim to create a supportive environment for everyone in our business. Our commitment includes training and professional development, ensuring teams are prepared for all situations and fostering a respectful culture. Through this, we aim to support both personal and professional growth for everyone in our company.

Environmental Protection – This section focuses on the company’s commitment to environmental protection. Promoting ocean diversity and playing our part in protecting the planet is critical to our business, and we are determined to play our role and contribute to global efforts. We identify and implement practices for pollution prevention as well as supporting initiatives that protect marine and plant ecosystems.

Our decarbonisation journey – This section details our efforts to decarbonise fleet operations and minimise air quality impact through advanced technologies, energy efficiency practices, and renewable fuels. We are focused on sustainable strategies that reduce emissions and support a cleaner environment, aligning our operations with broader goals for reducing our carbon footprint and enhancing air quality through innovation and responsible resource use.

Creating positive impact – Cruises provide incredible opportunities for people to explore some of the world’s most stunning and fascinating locations. We want to support the communities we visit through responsible tourism and by contributing to positive social and economic impacts, ensuring future development and growth in the local communities we visit. By partnering with local businesses, investing in community projects, and respecting cultural heritage, we aim to create connections and leave a positive impact.

Responsible practices – Every year, we need to procure thousands of different items to run our operations, from engine parts to hand soap, crew uniforms to food and drink. Then we must ensure it’s delivered to our fleet of ships, which are constantly on the move. Our procurement teams are building relationships with suppliers all over the world to satisfy our requirements and meet our procurement standards.

Laundry Services

Everyone loves the feel of freshly-laundered clothes and the convenience of a same-day laundry service. Extend the relaxation after a wonderful long holiday by returning home with your shirts and trousers washed, dried and ready to put away. That’s why we offer several Laundry Service Packages to choose from.

Enjoy hassle-free laundry services – For a modest single charge, you and every traveller in your cabin can use the service whenever you like for up to 40 items per cabin per cruise. Your items will be collected before 12:00pm and returned within 48 hours. Laundry service is not available the last day of the cruise. 

Minor Policy

The Minors Policy protects the safety and well-being of all passengers on board. ‘Minor’ refers to any person under the age of 18 (on cruises that do not include a port in the USA) or 21 (on voyages that do include a port in the USA). We have recently updated our Minors Policy, effective May 15th, 2025.

Infants under Two years old

Starting from 15 May 2025, infants under 2 years old are admitted on board, except on cruises starting from 11 nights onwards, for which it is required that the minor is at least 2 years old at the moment of embarkation.

What if I have booked two seven-night cruises? Does the age requirement for infants under two apply? The age requirement does not apply in case the 11 nights (or longer) cruise is the combination of two or more cruises, where the ship returns to its Home Port during the cruise

Children under 18 – 21 YEARS OLD

Are guests under 18 permitted to travel without adult supervision? MSC Cruises does not permit minors to occupy a cabin without the presence of at least one adult. For sailings within the US, guests aged 18-20 can be accommodated in a cabin alone, provided they are traveling with a guest aged 21 or older.

Who is considered an adult? To be considered an adult, passengers must be 18 or 21 years old at the time of embarkation, depending on the itinerary.

Is there an exception? Yes, an exception applies for minors under 18 traveling with one parent or legal guardian, provided the following conditions are met:

• The parent/legal guardian must specifically request at the time of booking that the minors be assigned a cabin without an adult and sign a liability waiver, which must be submitted to the Contact Centre.
• The parent/guardian is traveling with 2 to 5 minors.
• The cabin is occupied by either one minor aged 12 or older, or two minors, with the eldest at least 12 and the youngest at least 8.
• No more than two minors may occupy a cabin without an adult.

For MSC Lirica, Musica, and Fantasia class ships:

• Parent/guardian and minors must stay in connecting cabins, and the balcony of the minors’ cabin will be locked.

For all other MSC ships:

• The parent or legal guardian and the minor(s) shall be accommodated in connecting cabins with the minor cabin’s balcony being locked or in interior adjacent cabins**.
• The parent or legal guardian shall be required to purchase a bracelet to have access to the cabin occupied by the minor(s) at any time during the cruise.

Can guests under 21 travel alone in the US? Travellers of all nationalities must be at least 21 to travel alone on cruises embarking in the US or travelling to the US. They must have turned 21 by the time they enter a U.S. port. Guests aged under 21 must travel accompanied by their parents or a legal guardian. Otherwise, a signed authorisation letter from the absent parent must be provided when booking, along with the name of a chaperon or a designated individual in charge of the minor

Can guests aged 18-20 stay in a cabin alone? Yes, guests aged 18-20 may stay in a cabin alone if they are traveling with someone aged 21 or older, without any additional requirements.

Will I be advised regarding their their bookings not compliant with the policy? Yes, MSC Cruises will contact guests with confirmed bookings. Guests be offered the following options:

• Free Cruise Move to sailings with ports outside the US.
• Free Cruise Move to another (later) available date (on available sailings at the time of the Cruise Move) if, for this new sailing, the guests will be 21.
• Or our Standard Cancellation Policy will apply.

What happens if a new booking does not comply with the policy for US guests under 21? The guest will be offered a Free Cruise Move with new pricing or the booking will be cancelled according to the standard cancellation policy.

Spa and Gym Minors Policy

What are the guidelines and age restrictions for minors seeking treatments and services at the spa and gym on board? This procedure outlines the guidelines for minors who are wanting to participate in treatments or services offered in the SPA on board.

13 – 17 years are permitted to receive:

• Swedish Massage
• Body Scrubs
• Hands-On Facials
• Lash & Brow Services
• Waxing Services (excluding intimate waxing)
• Hair Services except Colour
• Barbering Services
• Nail Services

12 years and under are permitted to receive:

• Hair Services except Colour
• Nail Services

GYM, GYM Sauna, Fitness Classes and Personal Training Sessions

• From ages 13 years to 15 years, a parent or guardian must complete a GYM waiver and they must accompany the minor when using the GYM/GYM Sauna.
• From ages 16 years to 17 years, a parent or guardian must complete a gym waiver only.
• 12 years and under are not permitted to use the GYM, GYM Sauna, Fitness Classes or Personal Training Sessions.
• 13 – 17 years are permitted to receive: Swedish Massage, Body Scrubs, Hands-On Facials, Lash & Brow Services, Waxing Services (excluding intimate waxing), Hair Services except Colour, Barbering Services, Nail Services.
• 12 years and under are permitted to receive: Hair Services except Colour, Nail Service.

Guidelines

• Minors (17 years and under) must have their parents’ consent before receiving treatments. A parent or guardian must accompany the minor to the spa, complete the waiver and then sign the final receipt with no exceptions.
• Ensure all consultation forms are stored as per procedure.
• Minors (13-17 years) receiving massage treatments and body treatments are required to wear their bathing suits during treatments and an adult must be present in the same room.
• Minors 12 years and under must be accompanied by a parent or guardian all times.
• Aromatherapy oils are not to be used on minors. Base oil only.
• Thermal Area usage is permitted to guests 18 years and above.
• Swedish Massage is the only massage that we can offer to minors.