Reflections Restaurant

The Terrace

Daytime Pool & Bar

Getting your laps in

Spacious on board pools provide plenty of room for swimming.

Horizon Bar & Lounge

Unwind in style

Peruse our extensive drinks menu from the comfort of the Horizon Bar, the principal lounge area on board our boutique Star-Ships. Fitted with comfortable seating, a well-stocked bar and dancefloor and entertainment space, this is the premier spot to relax, unwind or dance the night away at the end of another exceptional day on the river. During the day, you’ll also find unlimited coffee and speciality teas here

Sun Deck

From the stunning rooftop deck of our Star-Ships, enjoy panoramic views of the passing landscapes and a selection of activities to keep you entertained.

The Wheelhouse

The wheelhouse is open for all guests to visit during a river cruise itinerary. If you have a particular interest in river navigation, the wheelhouse can provide a wonderful insight into the role of the captain and the intricacies of working through locks.

Fitness Area

Keep up your workout regime in our well-equipped, modern gym.

Wellness Area

A relaxing massage

Unwind with a massage courtesy of our expertly trained masseuses.

A dedicated space

Settle into a professional massage therapy room designed around serenity.

Every thoughtful detail

From soft gowns to luxurious ESPA toiletries, you’ll enjoy unparalleled comfort.

Walking Track

Stretch your legs and take in the sights as you enjoy a stroll on our purpose-built walking track. Taking you around the outside of the Sun Deck, it’s a great addition for those who like to stay active on their travels.

Excursions

Explore your surroundings

Take to the charming streets of your chosen destination for a guided tour of various villages, towns, and cities.

A relaxing coach tour

Sit back and relax, as your guide highlights a range of wonders from the comfort of an air-conditioned coach

See the sights close up

Enjoy guided tours of historical landmarks, from Benedictine abbeys to ancient Roman structures.

EmeraldACTIVE

An invigorating hike

Join your guide for a sight-seeing tour like no other, as you leave the beaten path to amble across hills and forestry.

A cycling sojourn

Take advantage of our free-to-use on board bikes as your guide provides a cycling tour past picturesque scenery.

Take to the waterways

A guided canoeing or kayaking experience along the river opens up a new pathway for adventure and excitement.

Special Dining Experiences

French cookery demonstration and tasting

Cruising the Rhône from Lyon to Arles, you’ll pass through a region steeped in gastronomic heritage. As part of our EmeraldPLUS programme, discover the depth and complexity of Provençal cuisine with an authentic on board dinner, hosted by revered French chef, Fabien Morreale.

Food and drink with a local family in Slovakia

Sharing a table with local people is the best way to experience regional food. In Bratislava, EmeraldPLUS gives you the chance to visit the home of a local Slovakian family, who will welcome you with great conversation and, of course, tasty, sweet treats and coffee.

Dining experience at Quinta de Pacheca wine estate

Savour a rural dinner at the beautiful Quinta da Pacheca, a historic farm and winery in the foothills of the famous Douro Valley. With wonderful food and port wine on offer, it’s a chance to get to grips with the traditional cuisine of northern Portugal.

EmeraldPLUS

The life of a local

Join an array of excursions that showcase local life, from viticultural tours and wine tasting to home-hosted visits.

On board activities

Revel in a range of special on board shows, sessions, and workshops, that bring the highlights of your destination to you.

In-depth specialty tours

Delve deeper into a specialty-interest highlight, touring famed markets and sampling local treats and produce.

Sun Deck

Horizon Deck

Vista Deck

Riviera Deck

Disabled Facilities

Wheelchair & Mobility Access

We welcome passengers with medical conditions or disabilities and can provide mobility provision when notified in writing prior to boarding.

However, please be aware that there may be limitations on board and during excursions.

In addition, standard suites and bathrooms have significant thresholds and cabin doors which limit access, meaning they may not be wide enough to allow access to many wheelchairs. Please speak to a member of our team about your requirements prior to booking.

On occasions, we may have to dock alongside other ships, which means accessing the shore via the Sun Deck. For further information, please contact one of our travel advisors.

Lifts

Lifts are present on each of the Emerald Cruises Star-Ships and service three of the four decks. Only the top deck, which is the Sun Deck, is not serviced, meaning access to the Sun Deck is restricted to the stairs.

Do the excursions require a high level of mobility?

Some shore excursions are conducted from coaches, so it’s important that guests can walk up and down the coach stairs.

Furthermore, some excursions include guided tours, which may not be suitable for guests with limited mobility.

Guests with limited mobility should travel with responsible companion, due to the capacity of available crew members during excursions.

For further details, please refer to our River Cruise excursions & experiences page.

Age Restriction

Passengers under the age of 18 years (as of the Journey Departure Date) must be accompanied by an adult and share their accommodation with an adult.

Children under the age of 12 years are not encouraged (with the exception of Christmas Journeys and Cruises) and are accepted or rejected at Our sole discretion.

Wi-Fi & Internet Access

Complimentary Wi-Fi is available on board all Emerald Cruises Star-Ships and luxury yachts throughout the public spaces, cabins, and suites.

Please note, Wi-Fi connection strength and speed may change as the vessel moves.

Special Dietary Requirements

We endeavour to cater for all dietary requirements. We ask that you inform us of any requirements at the time of booking.

Vegan Options

While we do not offer separate menus, every dish is clearly marked, with suitable options to suit requirements at every meal.

You can make dietary requests at the time of your booking, which are then reviewed. Personalised menus are also available.

Certified vegan wines are also available on board each of our cruises; one white and one red. If you like, you can request something special at the time of booking so that it can be sourced before your cruise.

Smoking Policy

Smoking is not permitted in the cabins or any indoor section of any vessel in the Emerald Cruises fleet.

There are areas on the external decks where smoking is permitted.

Alcohol Policy

We have no problem with guests purchasing alcohol for consumption in their rooms. However, we do ask that personal drinks are not consumed in the communal areas of our luxury yachts.

Laundry Facilities

Guests on board our Star-Ships staying in the Owner’s One-bedroom Suite and Riverview Suite can have up to four items laundered per day.

Emerald Grand Balcony Suite guests can have two items per day laundered.

Guests on board our luxury yachts staying in the Terrace Suites and Yacht Suites can have two items laundered per day.

Owner’s One-bedroom Suite guests can have up to four items laundered per day.

Guests in all other suites and cabins can request laundry services for an additional fee.

LGBT Friendly

All our cruises are LGBT friendly. A selection of our destinations are famed for their LGBT-friendly atmosphere, including Amsterdam, Antwerp, Vienna, Cologne, Prague, and Budapest.

Baggage Allowance

Each guest is entitled to one piece of checked (hold) baggage, and the total sum of its length, width, and height must not exceed 160cm (62 inches) and the weight must not exceed 20kg (44lbs).

Additional baggage may be permitted but this will be at the cost of the guest.

Packing Tips

We recommend casual and comfortable clothing. For sightseeing and walking tours, you’ll need comfortable shoes. For the winter months, you may need warmer clothing.

Dinner is informal, but on certain evenings such as the Welcome and Farewell Dinners, you prefer to dress up.

Prior To Travel

Once your booking is confirmed, you’ll need to enter your personal details on Trip Personaliser prior to travelling (details on Trip Personaliser will be sent to you).

Required information:

• Personal details
• D.O.B.
• Address
• Contact number
• Next of kin details
• Name
• Relationship
• Contact number
• Passport details
• Full name
• Nationality
• City & country of birth
• Issue & expiry dates
• Passport number
• Country of issue
• Additional details
• Frequent Flyer membership – if applicable
• Airline
• VISA numbers – if applicable

Please note, all guests must complete their Trip Personaliser form prior to travelling. Failure to complete the form may prevent guests sailing with Emerald Cruises.

Loyalty Club

As soon as you return from your first cruise with us, you’ll be enrolled in our EmeraldEXPLORER loyalty club. This entitles you to exclusive benefits, including savings on future cruises, advance notice of new itineraries, and much more. Earn points every time you sail with us to move between our loyalty tiers.

For more information, visit our EmeraldEXPLORER page.

Accessibility

Do your Star-Ships and luxury yachts provide mobility/wheelchair access?

On our Star-Ships, lifts service three out of the four decks, with access to the Sun Deck only possible using stairs.

On board our luxury yachts, our lifts service all decks.

Guests with limited mobility should travel with a responsible companion, due to the limited capacity of available crew members during excursions.

On occasions, we may have to dock alongside other ships, which means accessing the shore via the Sun Deck. For further information, please contact one of our travel advisors.

Can I still cruise if I’m pregnant?

Most cruise companies do not allow mothers-to-be on-board past their 28th week of pregnancy. Pregnant women that do decide to sail may be asked to provide a doctor’s certificate stating their fitness for travel.

Do the excursions require a high level of mobility?

Some shore excursions are conducted from coaches, so it’s important that guests can walk up and down the coach stairs.

Furthermore, some excursions include guided tours, which may not be suitable for guests with limited mobility.

Guests with limited mobility should travel with responsible companion, due to the capacity of available crew members during excursions.

For further details, please refer to our River Cruise excursions & experiences page or our Yacht Cruise excursions & experiences page.

Currency and Travel

Which currency should I bring on board?

The on board currency will depend on your ship:

• Europe River Cruising: Emerald Cruises Star-Ships accept Euro.
• Asia River Cruising: Emerald Harmony accepts US Dollars.
• Emerald Cruises Luxury Yachts: Accept US Dollars.

Additionally, a small amount of exchangeable currency for each destination is kept on board.

Can I exchange currency on board?

The ship’s reception stocks a small amount of exchangeable local currency for each country you’ll visit.

If you’re sailing in Europe, it’s widely accepted that most European destinations we visit will accept Euros (€), even if the local currency differs.

Drinks Packages

While on board, a daily selection of complimentary wines, draft beers, and soft drinks are available to accompany your lunch and dinner. If you would like to extend our beverage service further, why not choose from our carefully created drinks packages?

Premium package (€14.50 per person per day)

A daily selection from our international wines by the glass and all local and international draught and bottle/can beers will be available throughout the day*. You can also enjoy a range of soft drinks and bottle juices, as well as mocktails and non-alcoholic bottled beers.

Platinum package (€28.50 per person per day)

Broaden your choice and choose from our international wines by the glass, cocktails from our drinks list, all local and international draught and bottle/can beers and selected international and local spirits throughout the day*. Also includes choice of soft drinks, bottles juices, mocktails, and non-alcoholic beverages. 

Drinks package terms & conditions

Please note:

• All packages are available to guests of 18 years or older.
• Packages are applicable throughout the entire public areas and lounges only.
• Wines and spirits from Chairman’s Wine List are excluded from all packages.
• The mini-bar and the serving of beverages in your cabin are excluded from all packages.
• The packages are also valid on disembarkation day – this day is not charged.
• The responsible service of alcohol policy applies at all times.
• Beverages cannot be taken ashore due to local custom regulations.
• Both guests sharing a cabin must purchase the same drink package.
• Beverage packages are non-refundable and cannot be extended to other guests.
• Prices include the standard beverage service charge.
• Drinks package prices are subject to change

Solo Travellers

Our warm and welcoming atmosphere is perfect for first-time and seasoned solo travellers alike, with included guided group excursions at each destination and evening dinners inviting conversation with like-minded guests.

Most of our Emerald Cruises Star-Ships have single occupancy staterooms.

A single-traveller supplement fee may apply if you chose to sail on a Star-Ship or luxury yacht with no single occupancy accommodation available.

Explore our solo traveller offers here.