Verdastro

Bistro

Al Fresco Dining

Observatory

This lounge takes pride of place at the heart of our ships. As with all our venues, you can expect widescreen windows for admiring the panoramic views. You can get an even better look from the outdoor terrace, though – it’s a sheltered spot, kitted out with tables and chairs. It’s happy hour here every evening, with discounted drinks and complimentary canapés. After dark, Observatory hosts the nightly entertainment, where the entertainment team perform West End hits, pop classics and rock and roll anthems. Interactive quizzes, local guest acts and silent discos are all on the cards here, too.

• Hosts nightly entertainment
• Heart of the ship
• Al fresco terrace

Club Lounge

Coffee and cocktails are the cornerstones of this bar. Plush purple chairs, brass fittings and mirrored tables set a sophisticated scene. By day, you can sip a coffee* while taking in the views. At night, you can clink pre-dinner cocktails* in front of a roaring digital fireplace, before heading to one of the restaurants. Return after dinner if you fancy a quiet bar for after-dark drinks.

• Small, intimate lounge
• Premium coffees
• Perfect spot for pre-or-post-dinner cocktails

Top Deck

The views from the top deck are worth swooning over, but that’s not all it’s good for. It’s split into zones, with different areas for relaxation and activities. Plus, when you want to switch up the pace, there’s an area for activities, where deck games like minigolf, cornhole and shuffleboard take place. There’s a giant Connect 4 up here, too. You can check the full activity schedule once you’re onboard.

Atrium

The Atrium is the main hub of our ships. It’s where you’ll find the Reception desk, as well as the Cruise Experience Manager, who can help with any questions and shore experience bookings. You can grab a book from the library, play board games, or stock up on souvenirs from the onboard shop. Outside of mealtimes, you can grab a complimentary tea or coffee from the self-service station here.

Wellness Area

You can soothe any aching muscles in the Wellness Area. With a sauna and a whirlpool bath, it’s the perfect place to unwind after a day’s sightseeing.

Sightsee At Leisure

If exploring at your own pace sounds more your cup of tea, our tickets and attractions experiences are perfect. You can set off on your own and join in with things like food tasting tours, or see the destination on hop-on-and-off buses. If you’d rather just bag yourself a spot in a local café and watch the world go by, that’s great, too – our cruises allow for as much sightseeing as you like.

If you want to find out everything you need to know about the ports we visit, don’t miss our Cruise Experience Manager’s daily port talks. They’ll also tell you about some of the shore experiences available. Also, use the onboard app, Navigate. It’s got port maps on it – perfect for if you want to go off and explore alone.

Deck 4

Deck 3

Deck 2

Deck 1

Dietary Requirements

Available Dietary Options

We can accommodate many dietary needs, including:

• Vegetarian meals
• Gluten-free options
• Dairy-free options
• Diabetic-friendly meals
• Other medical dietary requirements

How to Request Special Meals

• 1. Before your cruise: Contact our TUI River Cruises team at 0204 578 0993 when booking
• 2. During your cruise: Speak with the Maître d’ once onboard

Bringing Your Own Food

• If you need to bring your own food for medical reasons, please inform us when booking
• We’ll ensure proper storage and preparation facilities are available
• For specific brands or varieties not commonly available, we recommend bringing these items yourself

Important Notes

• Some dietary requests may not be possible to accommodate
• Always notify us of dietary needs when booking
• Check the Foreign and Commonwealth Office website for food import restrictions at your destinations

Wi-Fi

Complimentary WiFi is available throughout the ship – WiFi speeds may vary. Coverage may also vary depending on location, especially on Nile sailings.

Accessibility

Are your river cruise ships suitable for the less mobile and wheelchair users?

TUI River Cruises vessels have specific design limitations:

• No elevators/lifts are available on our ships, with the exception of TUI Aria which has a lift between deck’s 1-3
• Multiple staircases must be navigated throughout the vessel
• Mobility devices such as wheelchairs, scooters, or walkers cannot be accommodated onboard

Before You Book

If you have mobility limitations or require accessibility accommodations, please contact our dedicated TUI River Cruises team before booking:

• Phone: 0204 578 0993
• International callers: +44 204 578 0993

Our specialists can provide detailed information about:

• Specific accessibility features
• Available medical care
• Onboard facilities
• Possible accommodations for your needs

Already Booked?

If you’ve already booked and have accessibility concerns, please call the same number so we can review your specific situation and provide guidance.

Can my TUI River cruise cater for customers who are deaf, hard of hearing, blind or visually impaired?

We welcome guests with vision or hearing impairments on TUI River Cruises and want to ensure you have a safe and enjoyable experience.

Onboard Considerations

• Ship layouts include narrow corridors and doorways
• Gangway access between ship and shore involves uneven surfaces
• Emergency announcements are primarily made over audio systems
• Limited tactile guidance is available onboard

Companion Recommendations

We recommend guests with significant vision or hearing impairments travel with a companion who can:

• Assist with navigation around the ship
• Help with gangway crossings at ports
• Relay important announcements or information
• Provide assistance during emergency situations

Travelling Independently

• If you prefer to travel independently:
• Contact our TUI River Cruises team at 0204 578 0993
• We’ll discuss your specific needs and capabilities
• Our team will conduct an individual assessment
• We can identify possible accommodations for your journey

Smoking Policy

All our ships are non-smoking, which means you can only smoke in designated areas of the top deck. Smoking is not permitted in cabins, even those with French balconies. The same policy applies to e-cigarettes.

Dress Code

There is a dress code onboard our TUI River Cruises – it’s smart-casual.

During the day, the rules are quite relaxed, however beachwear can’t be worn in the restaurants.

In the evenings, the dress code is smarter. Men will need to wear long trousers or smart tailored shorts, a shirt or polo shirt and closed shoes. There’s the opportunity to get dressed up for our Gala dinner which takes place once per cruise of 5 nights or more, but there’s no requirement to do so.

Payment Options

Everything on board is priced in Euros. Our River cruise ships are cashless and you can charge everything you buy on board during your cruise to your cabin account. Accounts are opened when you board the ship and can be settled by cash or credit/debit card.

Please note, on our Nile ship sailings everything will be priced in Egyptian pounds.

Can I withdraw cash with my River Cruise onboard account card?

Our ships are cashless, so it’s not possible to withdraw money on your onboard account card.

Do I need a Visa for my TUI River Cruise?

For British passport holders, visit www.fco.gov.uk/travel or call 0845 850 2829 to check if you need a visa. For other passport holders, please check with the consulate or embassy of the countries you’re travelling to.

A tourist visa is required for visitors to Luxor. You can apply for an e-visa online through our visa partner, Sherpa. You can also purchase a visa on arrival in resort if you hold a full British Passport. The visa cost at the moment is $33 USD per person if purchased from the local authorities or £25 GBP if purchased from our destination management company. Please note Visas purchased on the spot are cash only. cards are not accepted.

We recommend that customers purchase their visa before travel to avoid queues. Online visas should be applied for at least 10 days before departure.

Drinks Package

For our European river cruises it includes a selection of wines, beers and ciders, cocktails, spirits and aperitifs, premium coffees from the Club Lounge and a range of soft drinks.

Our Nile river cruises include draught beers, local wine, local spirits, a selection cocktails and local coffee as standard, as part of our All Inclusive offering.

Solo Travellers

We understand that some people travelling alone want to spend time with other guests, while others prefer to be alone. We organise a get-togethers with solo travellers in mind for you to join if you’d like to. If you’re worried about dining alone, you can have a chat with the Cruise Experience Manager who’ll make sure you’re seated with other guests.

River Cruise Shore Experience

What information is required to book a river cruise shore experience?

In order to book a TUI River Cruise shore experience for one of our ships, you’ll need to have already completed your holiday booking. You’ll need your holiday booking reference, cruise start date and lead passenger surname.

For selected experiences, you may be required to provide additional information – this will be requested from you on board if necessary. Please ensure you read all the information relating to the experiences you have chosen.

Are shore experiences included in the price of my River Cruise?

We don’t include shore experiences on our European itineraries, to allow you the flexibility to choose what you would like to do. We have over 100 shore experiences to choose from – from wine tasting to city tours and everything in between.

On our Nile sailings shore experiences are included in Edfu and Kom Ombo. Shore experiences at all other ports are payable.

Can I book shore experiences whilst onboard my River Cruise?

Yes, you’ll be able to book and pay for these on board. Just so you know, you’ll need to use your own mobile or tablet to do this and to pay via card. You can’t pay using cash, or charge them to your onboard account. We recommend booking in advance to secure your space.

How do you book river cruise shore experiences?

Once your shore experiences are available to book, we’ll send you an email to let you know. You’ll then be able to access our Experience Website, here you’ll be able to view and book experiences for your cruise. Alternatively, you can call our team on 0203 451 2688.

River Cruise Upgrades

We have a range of additional extras that can be added to your booking. All the details can be found on our river cruise upgrades page.

For more information or to book, please visit your local TUI Holiday Store or call our dedicated river cruise team on 0203 451 2688.

Please note, some of our extras are only available on our European ships.