Sorriso

Cinder

Vinha

Novo Lounge

Novo Lounge is a light and modern space, which is home to the ship’s main bar. It’s also where the nightly entertainment takes place, which ranges from live music to interactive quizzes.

Top Deck

The top deck’s split into different zones for relaxation and activities. There’s a shallow pool up here with sunloungers for company, as well as Cinder – a bar and dining area that’s open daily for self-serve lunches.

Atrium

The atrium’s where you’ll find the ship’s reception area, as well as the cruise experience manager’s desk

The Retreat

By day, The Retreat is the ideal spot to relax and unwind with a coffee or juice and take part in one of our wellness sessions. Then at night it’s a cosy and intimate lounge bar, which is perfect for quiet drinks.

Sightsee At Leisure

If exploring at your own pace sounds more your cup of tea, our tickets and attractions experiences are perfect. You can set off on your own and join in with things like food tasting tours, or see the destination on hop-on-and-off buses. If you’d rather just bag yourself a spot in a local café and watch the world go by, that’s great, too – our cruises allow for as much sightseeing as you like.

If you want to find out everything you need to know about the ports we visit, don’t miss our Cruise Experience Manager’s daily port talks. They’ll also tell you about some of the shore experiences available. Also, use the onboard app, Navigate. It’s got port maps on it – perfect for if you want to go off and explore alone.

Deck 4

Deck 3

Deck 2

Deck 1

Dietary Requirements

Available Dietary Options

We can accommodate many dietary needs, including:

• Vegetarian meals
• Gluten-free options
• Dairy-free options
• Diabetic-friendly meals
• Other medical dietary requirements

How to Request Special Meals

• 1. Before your cruise: Contact our TUI River Cruises team at 0204 578 0993 when booking
• 2. During your cruise: Speak with the Maître d’ once onboard

Bringing Your Own Food

• If you need to bring your own food for medical reasons, please inform us when booking
• We’ll ensure proper storage and preparation facilities are available
• For specific brands or varieties not commonly available, we recommend bringing these items yourself

Important Notes

• Some dietary requests may not be possible to accommodate
• Always notify us of dietary needs when booking
• Check the Foreign and Commonwealth Office website for food import restrictions at your destinations

Wi-Fi

Complimentary WiFi is available throughout the ship – WiFi speeds may vary. Coverage may also vary depending on location, especially on Nile sailings.

Accessibility

Are your river cruise ships suitable for the less mobile and wheelchair users?

TUI River Cruises vessels have specific design limitations:

• No elevators/lifts are available on our ships, with the exception of TUI Aria which has a lift between deck’s 1-3
• Multiple staircases must be navigated throughout the vessel
• Mobility devices such as wheelchairs, scooters, or walkers cannot be accommodated onboard

Before You Book

If you have mobility limitations or require accessibility accommodations, please contact our dedicated TUI River Cruises team before booking:

• Phone: 0204 578 0993
• International callers: +44 204 578 0993

Our specialists can provide detailed information about:

• Specific accessibility features
• Available medical care
• Onboard facilities
• Possible accommodations for your needs

Already Booked?

If you’ve already booked and have accessibility concerns, please call the same number so we can review your specific situation and provide guidance.

Can my TUI River cruise cater for customers who are deaf, hard of hearing, blind or visually impaired?

We welcome guests with vision or hearing impairments on TUI River Cruises and want to ensure you have a safe and enjoyable experience.

Onboard Considerations

• Ship layouts include narrow corridors and doorways
• Gangway access between ship and shore involves uneven surfaces
• Emergency announcements are primarily made over audio systems
• Limited tactile guidance is available onboard

Companion Recommendations

We recommend guests with significant vision or hearing impairments travel with a companion who can:

• Assist with navigation around the ship
• Help with gangway crossings at ports
• Relay important announcements or information
• Provide assistance during emergency situations

Travelling Independently

• If you prefer to travel independently:
• Contact our TUI River Cruises team at 0204 578 0993
• We’ll discuss your specific needs and capabilities
• Our team will conduct an individual assessment
• We can identify possible accommodations for your journey

Dress Code

There is a dress code onboard our TUI River Cruises – it’s smart-casual.

During the day, the rules are quite relaxed, however beachwear can’t be worn in the restaurants.

In the evenings, the dress code is smarter. Men will need to wear long trousers or smart tailored shorts, a shirt or polo shirt and closed shoes. There’s the opportunity to get dressed up for our Gala dinner which takes place once per cruise of 5 nights or more, but there’s no requirement to do so.

Smoking Policy

All our ships are non-smoking, which means you can only smoke in designated areas of the top deck. Smoking is not permitted in cabins, even those with French balconies. The same policy applies to e-cigarettes.

Payment Options

Everything on board is priced in Euros. Our River cruise ships are cashless and you can charge everything you buy on board during your cruise to your cabin account. Accounts are opened when you board the ship and can be settled by cash or credit/debit card.

Please note, on our Nile ship sailings everything will be priced in Egyptian pounds.

Can I withdraw cash with my River Cruise onboard account card?

Our ships are cashless, so it’s not possible to withdraw money on your onboard account card.

Do I need a Visa for my TUI River Cruise?

For British passport holders, visit www.fco.gov.uk/travel or call 0845 850 2829 to check if you need a visa. For other passport holders, please check with the consulate or embassy of the countries you’re travelling to.

A tourist visa is required for visitors to Luxor. You can apply for an e-visa online through our visa partner, Sherpa. You can also purchase a visa on arrival in resort if you hold a full British Passport. The visa cost at the moment is $33 USD per person if purchased from the local authorities or £25 GBP if purchased from our destination management company. Please note Visas purchased on the spot are cash only. cards are not accepted.

We recommend that customers purchase their visa before travel to avoid queues. Online visas should be applied for at least 10 days before departure.

Drinks Package

For our European river cruises it includes a selection of wines, beers and ciders, cocktails, spirits and aperitifs, premium coffees from the Club Lounge and a range of soft drinks.

Our Nile river cruises include draught beers, local wine, local spirits, a selection cocktails and local coffee as standard, as part of our All Inclusive offering.

Solo Travellers

We understand that some people travelling alone want to spend time with other guests, while others prefer to be alone. We organise a get-togethers with solo travellers in mind for you to join if you’d like to. If you’re worried about dining alone, you can have a chat with the Cruise Experience Manager who’ll make sure you’re seated with other guests.

River Cruise Shore Experience

What information is required to book a river cruise shore experience?

In order to book a TUI River Cruise shore experience for one of our ships, you’ll need to have already completed your holiday booking. You’ll need your holiday booking reference, cruise start date and lead passenger surname.

For selected experiences, you may be required to provide additional information – this will be requested from you on board if necessary. Please ensure you read all the information relating to the experiences you have chosen.

Are shore experiences included in the price of my River Cruise?

We don’t include shore experiences on our European itineraries, to allow you the flexibility to choose what you would like to do. We have over 100 shore experiences to choose from – from wine tasting to city tours and everything in between.

On our Nile sailings shore experiences are included in Edfu and Kom Ombo. Shore experiences at all other ports are payable.

Can I book shore experiences whilst onboard my River Cruise?

Yes, you’ll be able to book and pay for these on board. Just so you know, you’ll need to use your own mobile or tablet to do this and to pay via card. You can’t pay using cash, or charge them to your onboard account. We recommend booking in advance to secure your space.

How do you book river cruise shore experiences?

Once your shore experiences are available to book, we’ll send you an email to let you know. You’ll then be able to access our Experience Website, here you’ll be able to view and book experiences for your cruise. Alternatively, you can call our team on 0203 451 2688.

River Cruise Upgrades

We have a range of additional extras that can be added to your booking. All the details can be found on our river cruise upgrades page.

For more information or to book, please visit your local TUI Holiday Store or call our dedicated river cruise team on 0203 451 2688.

Please note, some of our extras are only available on our European ships.